Onboarding Lead - Customer Experience & Process Improvement

eTeach UK Limited; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

An education organization in Taunton is seeking an Onboarding Lead to oversee the employer and learner onboarding function. This role involves managing a team to ensure a high-quality onboarding experience across various training programs. The ideal candidate will focus on process improvement, customer experience, and team development, working closely with compliance and curriculum teams. This is a great opportunity to enhance onboarding systems and improve customer service delivery.

Qualifications

• Detail-focused and proactive professional.
• Experience in process improvement and customer experience.

Responsibilities

• Lead the onboarding function for UCS College Group.
• Manage and motivate a team of Onboarding Coordinators.
• Ensure all onboarding activities are accurate and timely.
• Contribute to the development of onboarding systems and digital tools.

Job description

An education organization in Taunton is seeking an Onboarding Lead to oversee the employer and learner onboarding function. This role involves managing a team to ensure a high-quality onboarding experience across various training programs. The ideal candidate will focus on process improvement, customer experience, and team development, working closely with compliance and curriculum teams. This is a great opportunity to enhance onboarding systems and improve customer service delivery.