On‑Site Product Support Advisor — First‑Call Resolutions

WE Talent; Braintree; On-site; GBP 28,000; Full time

Job summary

A leading staffing agency is seeking a dedicated Product Support Advisor for their Braintree location. This full-time role involves providing exceptional customer support through effective troubleshooting and problem-solving. The ideal candidate will have experience in customer service, strong communication skills, and the ability to use a CRM system. Benefits include a salary of £28,000 per annum and 32 days of annual leave. Must have a valid driving license and be comfortable working on-site five days a week.

Benefits

32 days annual leave

Employee assistance programme

25% employee discount on products

Free on-site parking

Qualifications

• Previous experience in a customer service role preferred.
• Technical troubleshooting/problem-solving skills desirable but not essential.
• Ability to build rapport with customers over the phone.

Responsibilities

• Provide first-time resolutions over the telephone.
• Achieve team targets and KPIs.
• Handle manager escalation calls and emails.

Skills

Customer service experience

Technical troubleshooting

Communication skills

CRM system usage

Job description

A leading staffing agency is seeking a dedicated Product Support Advisor for their Braintree location. This full-time role involves providing exceptional customer support through effective troubleshooting and problem-solving. The ideal candidate will have experience in customer service, strong communication skills, and the ability to use a CRM system. Benefits include a salary of £28,000 per annum and 32 days of annual leave. Must have a valid driving license and be comfortable working on-site five days a week.