On-Site IT Desktop Support Engineer (Level 1/2) - Burton On Trent

Fortis Hayes; Burton upon Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global household brand is seeking an On-Site IT Desktop Support Engineer in Burton upon Trent. The successful candidate will provide hardware and software support, manage IT infrastructure, and ensure seamless operations. Candidates should have 3-5 years of IT experience, strong troubleshooting skills, and exceptional customer service abilities. This long-term role offers growth in a dynamic environment.

Benefits

Growth opportunities

Structured workflow

Impact on global healthcare IT ecosystem

Qualifications

• 3-5 years IT experience required.
• Networking basics (TCP/IP, Ethernet) knowledge is necessary.
• Own car and valid driving license required.

Responsibilities

• Image/deploy devices (Win 10/MacOS) and manage hardware refresh.
• Lead inventory management, spare parts tracking, and depot services.

Skills

Hardware troubleshooting

Software troubleshooting

Exceptional customer service

Team collaboration

Adaptability

Education

A+/MCP certifications

Job description

About the job On-Site IT Desktop Support Engineer (Level 1/2) - Burton On Trent

Client: A Global household brand (confidential)

Location: Burton On Trent, England (UK) (On-Site)

Duration: 15 days | Start: 30 Sep 2025 - End Date: 20 Oct 2025

Rate: On application

Your Mission

Join a dynamic team as a Level 1/2 IT Support Engineer! Provide critical hardware/software support, manage IT infrastructure, and ensure seamless operations for employees in the Burton office.

Scope of Work or skills required

On-site Desktop engineer with hardware and software troubleshooting skills and good soft skills to handle customer queries.

Key Responsibilities

• Device Lifecycle: Image/deploy devices (Win 10/MacOS), manage hardware refresh, disposal & warranty repairs.
• Asset Operations: Lead inventory management, spare parts tracking, depot services & weekly reporting.

Technical

• 3-5 years IT experience
• Networking basics (TCP/IP, Ethernet)
• A+/MCP certifications (preferred)

Soft Skills

• Exceptional customer service
• Team collaboration skills
• Adaptability in fast-paced environments

Logistics

• Own car + valid license
• 50 lbs lifting ability (to be able to move equipment)

Why Join?

• Impact: Support a global healthcare innovators IT ecosystem.
• Growth: Long-term role (1 year potential) in a dynamic environment.
• Support: Structured workflow.

Apply Now!

• Your CV
• Confirmation of local availability