On-Site Frontline Customer Service Assistant

Opus People Solutions Ltd; Wisbech; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Assistant in Wisbech for a temporary position lasting 3 months. The role involves providing front-line reception and multi-channel customer service, focusing on resolving enquiries efficiently. Ideal candidates will have a customer service background, excellent communication skills, and good IT capabilities. The position requires a commitment to high service standards and sensitivity towards customers. This on-site role starts mid-January.

Qualifications

• Experience of interacting with customers face to face, online and by telephone.
• Ability to communicate effectively and confidently, both verbally and in writing.
• Commitment to delivering excellent customer service.

Responsibilities

• Provide professional and efficient front-line reception and customer service.
• Resolve enquiries at the first point of contact by using online resources.
• Support the wider Customer Services team with administrative tasks.

Skills

Customer service background

Effective communication

Good IT skills

Job description

A recruitment agency is seeking a Customer Service Assistant in Wisbech for a temporary position lasting 3 months. The role involves providing front-line reception and multi-channel customer service, focusing on resolving enquiries efficiently. Ideal candidates will have a customer service background, excellent communication skills, and good IT capabilities. The position requires a commitment to high service standards and sensitivity towards customers. This on-site role starts mid-January.