On‑Site 2nd Line Desktop Engineer | SLAs, Intune & AD

Capgemini; Salisbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology transformation partner in Salisbury is seeking a Second Line Support professional. You will be responsible for resolving incidents, handling requests, and maintaining high service and customer satisfaction levels. The ideal candidate will have experience with Intune, Windows O/S, and desktop hardware architecture. This role requires on-site work five days a week and is part of a supportive work culture focused on inclusive recruitment and employee wellbeing.

Qualifications

• Strong knowledge of desktop hardware architecture, especially for desktops and laptops.
• Ability to complete incident requests and IMACs to service level agreements.
• Experience with networks, including LAN/WAN/VLAN and Wi-Fi technologies is essential.

Responsibilities

• Resolve Incidents to SLA effectively and efficiently.
• Manage requests and IMACs completion within SLA.
• Maintain escalation responsibilities at below 2%.
• Ensure CSAT ratings for incidents handled exceed 4.5/5.
• Perform proactive communication with Service Desk and Level 3 Teams.

Skills

Working knowledge of Intune

Microsoft Windows 10/11 O/S

Desktop hardware architecture

Knowledge of SCCM (MECM)

Basic Active Directory administration

Networks understanding (LAN/WAN/VLAN/Wi-Fi)

Disk encryption using BitLocker

Job description

A global technology transformation partner in Salisbury is seeking a Second Line Support professional. You will be responsible for resolving incidents, handling requests, and maintaining high service and customer satisfaction levels. The ideal candidate will have experience with Intune, Windows O/S, and desktop hardware architecture. This role requires on-site work five days a week and is part of a supportive work culture focused on inclusive recruitment and employee wellbeing.