Office & Sales Administrator

Hycon Ltd; Kingsclere; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading office administration company in the UK is seeking an Administration / Office Administration Assistant to support daily operations and customer service. You will process orders, manage communications, and maintain records. Ideal candidates should have strong organisational and IT skills including proficiency in Microsoft Office and experience with CMS. This role offers a dynamic work environment and opportunities for growth.

Qualifications

• Previous administrative experience in an office or customer service environment.
• Excellent communication skills, both written and verbal.
• Strong organisational abilities with attention to detail.

Responsibilities

• Processing sales orders manually in the software system.
• Managing incoming telephone calls and providing support.
• Liaising with delivery partners to track shipments.

Skills

Organisational skills

Time-management

Communication skills

Customer service

Data entry accuracy

Tools

Microsoft Office

Content Management Systems

Job description

We have a fantastic new job opportunity for an Administrator / Office Administration Assistant who has excellent organisational, time-management, administrative and communication skills with an eye for accurate data entry.

Working as the Administrator / Office Administration Assistant you will play a key role in keeping the sales and office operations running smoothly. From processing orders and coordinating with suppliers and logistics partners to supporting customers and ensuring timely deliveries, you’ll be at the heart of the company’s day-to-day success.

This varied role offers the chance to build strong organisational and customer service skills while handling enquiries, assisting the sales team, and supporting operational meetings.

As the Administrator / Office Administration Assistant you’ll also take ownership of documentation, data entry, and calendar management, as well as help maintain the efficiency of the ecommerce site. So, any previous experience updating CMS / Content Management Systems / E-Commerce Websites would be highly desirable.

With opportunities to collaborate across departments and contribute to a fast-paced, supportive team, this position is ideal for someone who enjoys responsibility, thrives on variety, and is eager to grow their skills in a dynamic business environment.

DUTIES

Your duties as the Administrator / Office Administration Assistant include :

• Order Processing : Manual input of sales orders into the software system
• Telephone Support : Answering and managing incoming calls
• Logistics Coordination : Liaising with delivery partners to track and trace shipments
• Purchase Orders : Processing confirmations and chasing goods with suppliers
• Office Administration : Handling general day-to-day office duties
• Documentation : Creating paperwork for sales and warehouse departments as required
• Diary Management : Collating calendar appointments, meetings, and schedules
• Data Entry : Maintaining accurate records using the operating software
• Stock Control : Monitoring office spares and consumables
• Meetings : Attending and contributing to operational meetings
• Goods In : Booking goods in from suppliers
• Returns Management : Overseeing returns with both customers and suppliers
• Team Support : Providing cover and assistance across other roles when required
• Stock Takes : Assisting with inventory counts when needed
• Filing : Managing documentation and recording component serial numbers
• Customer Service : Delivering excellent support to customers
• Ecommerce : Checking the functionality and operation of the CMS / Content Management System / E-Commerce Website

CANDIDATE REQUIREMENTS

• Previous administrative experience in an office, customer service, or sales support environment
• Excellent communication skills, both written and verbal, with a professional telephone manner
• Strong organisational abilities, with attention to detail and accuracy in data entry
• Proficiency in IT systems including Microsoft Office (Word, Excel, Outlook) and confidence in learning new software
• Ability to manage multiple tasks and prioritise workload effectively in a busy environment
• Customer-focused approach, with a positive attitude and problem-solving mindset
• Team player who can also work independently and take initiative
• Flexibility and adaptability, willing to provide cover for other roles when required
• Numerical accuracy for handling orders, stock management, and purchase confirmations
• Dependable and proactive, with a willingness to attend meetings and contribute to operational improvements
• Previous experience updating a CMS / Content Management System / E-Commerce Website, would be highly desirable