Office / Operations Support Manager

Express Cooling Service; Omagh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing specialist business in the UK is seeking an Office / Operations Support Manager to oversee administration, logistics, and office management. The ideal candidate will have strong operations management experience, excellent communication skills, and the ability to support field engineers. This role offers an attractive reward package and opportunities for career development.

Benefits

Attractive reward package

Career development opportunities

Qualifications

• Proven experience in office management, operations coordination, logistics, or administration.
• Ability to manage multiple priorities and time-sensitive requirements.
• Understanding of HR administration and H&S compliance.

Responsibilities

• Manage daily office operations and provide direct strategic support to the Owner/Director.
• Oversee job scheduling, prioritisation, and rollout of admin and finance software systems.
• Monitor supplier pricing and lead on purchasing and procurement decisions.

Skills

Operations management

Administration

Problem-solving

Excellent communication

IT skills

HR administration

Education

GCSE or equivalent Level 2 qualification

Tools

Admin and finance software systems

Job description

Office / Operations Support Manager – Administration & Logistics (Excellent Development Opportunity)

Express Cooling Service Ltd. is a growing, specialist business with over 25 years of expertise in air conditioning, refrigeration, plumbing, and electrical services, with particular strength in the agri-food and dairy sectors.

We are seeking a highly organised Office / Operations Support Manager to oversee administration, logistics, and office management, while supporting field engineers and helping to implement a new integrated business system that will underpin the company’s next phase of growth.

This role is an excellent opportunity for a motivated professional with strong operations management, administration, and business support experience who is looking to develop their career in a dynamic and expanding company.

Key Responsibilities

• Manage daily office operations and provide direct strategic support to the Owner/Director.
• Act as the key point of contact with clients, suppliers, field engineers, and office staff.
• Oversee job scheduling, prioritisation, and the rollout of new admin and finance software systems.
• Support engineers with logistics, equipment, and spare parts coordination.
• Manage stock control, barcode/QR systems, and ensure accurate stock movement tracking for invoicing.
• Monitor supplier pricing and lead on purchasing and procurement decisions.
• Oversee invoicing, payment processing, and cash flow reporting.
• Manage HR administration, including wages, holiday and sickness records, and Health & Safety compliance.
• Work with the Director to review contract profitability and monthly P&L.
• Develop into managing new products, contracts, and service quality assurance as systems evolve.

The Person

We’re looking for a proactive and adaptable manager with strong problem-solving skills, excellent communication, and the ability to coordinate effectively between office teams and engineers in the field. You should thrive in a fast-paced environment and bring a structured, process-driven approach to operations.

Essential Qualifications & Experience

• Good general education to GCSE (or equivalent Level 2 qualification).
• Proven experience in office management, operations coordination, logistics, or administration.
• Ability to manage multiple priorities and time-sensitive requirements.
• Familiarity with engineering, technical services, or agri-food environments.
• Strong IT skills and experience implementing new systems and SOPs.
• Financial awareness in invoicing, purchasing, and cash flow management.
• Understanding of HR administration and H&S compliance.
• Excellent organisational and leadership skills.
• Willingness to adapt and grow with the role.

Why Join Us?

• Attractive reward package with career development opportunities.
• Be part of a close-knit, ambitious business with 25+ years of specialist expertise.
• Chance to take ownership of office management and operational systems in a growing company.

How to Apply

Please send your CV, clearly demonstrating how you meet the essential qualifications and experience by clicking apply now below

Closing date: Tuesday 30th September 2025

Express Cooling Service Ltd. is an Equal Opportunities Employer