Office Junior Apprentice

T(n)S Catering Management Ltd; Royal Leamington Spa; On-site; GBP 20,000 - 25,000; Full time

Job summary

A catering management firm in Royal Leamington Spa is seeking an Office Junior Apprentice to gain experience in various departments. The role includes managing reception, handling correspondence, conducting inventories, and supporting the office manager. Candidates will complete a Level 2 Customer Service Practitioner Apprenticeship, enhancing their skills in a dynamic work environment.

Responsibilities

• Screen calls and take detailed messages.
• Manage the reception area and welcome guests.
• Conduct weekly stationery inventories and place orders.
• Handle incoming and outgoing post and couriers.
• Photocopy, fax, bind and file documents.
• Book meeting rooms and provide refreshments.
• Assist colleagues with email correspondence.
• Update company database contact lists.
• Provide telephone support during busy periods.
• Cover office duties during holidays.
• Assist the office manager with health and safety checks.
• Process purchase orders.
• Record utilities and resolve any issues.
• Perform ad-hoc secretarial duties.
• Engage in team projects and initiatives.
• Collect and review data, building rapport with customers.
• Use effective verbal and non-verbal communication.
• Apply reinforcement techniques in customer interactions.
• Maintain appropriate tone and clarity in communications.
• Organise workload and meet deadlines.
• Demonstrate patience and understanding.
• Use sign-posting techniques to meet customer needs.
• Maintain informative communication during service recovery.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical thinking

Team working

Creative thinking

Initiative

Patience

Education

Level 2 Customer Service Practitioner Apprenticeship

Job description

Overview

This is a fantastic opportunity to join TNS Catering as an Office Junior Apprentice. You will have the opportunity to gain experience across multiple departments including accounts, sales and all administrative functions whilst completing a level 2 Customer Service Practitioner Apprenticeship standard.

Key Duties

• Screening calls and taking detailed, accurate messages where necessary
• Managing the reception area, including welcoming customers and guests
• Weekly stationery inventories to ensure all stock is up to date and ordering more when necessary
• Managing and distributing all incoming and outgoing post and couriers
• Photocopying, faxing, binding and filing all company documents
• Booking meeting rooms and organising refreshments
• Helping company colleagues with email correspondence
• Updating contact lists on the company database
• Providing telephone support during peak times
• Office cover during holidays
• Assisting the office manager with regular health and safety checks
• Processing purchase orders for requested items
• Recording utilities, including meter readings and resolving any issues
• Ad-hoc secretarial duties, including running personal errands and booking lunches
• Contribute to team projects and initiatives as needed
• Collecting, verifying, and reviewing data, using a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery
• Use appropriate verbal and non-verbal communication skills, including summarising language during face-to-face communications
• Apply reinforcement techniques during non-facing customer interactions to confirm understanding
• Use an appropriate tone of voice in all communications, including written and digital, that reflects the organisation's brand
• Provide clear explanations and offer options to help customers make mutually beneficial choices
• Organise yourself, prioritise workload, and meet deadlines
• Demonstrate patience and calmness
• Show understanding of the customer's point of view
• Use appropriate sign-points or resolution techniques to meet customer needs and manage expectations
• Maintain informative communication during service recovery

Training Schedule

Customer Service Practitioner Level 2

The apprentice will have regular one-to-one sessions with a dedicated trainer either remotely or through visits to the workplace.

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Essential Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical thinking
• Team working
• Creative thinking
• Initiative
• Patience