Office Coordinator

Anglian Home Improvements; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement company in the UK is looking for an Office Coordinator to join its team in Basingstoke. This role involves acting as the main contact for customers, managing installation schedules, and ensuring efficient processing of purchase orders. The ideal candidate will have strong communication skills, attention to detail, and proficiency in Microsoft Office. The company offers numerous benefits including 31 days holiday, career development, and health & well-being programs.

Benefits

Pension

31 days holiday plus birthday off

Paid time off to volunteer

Discounted gym memberships

Discount scheme on products

Group perks and freebies

Career development opportunities

Qualifications

• Exceptional customer service skills and ability to resolve queries.
• Strong attention to detail and organisational skills.
• Ability to prioritize tasks effectively in a fast-paced environment.

Responsibilities

• Act as the main contact for customers and resolve their queries.
• Coordinate installation teams and customer schedules.
• Maintain records of project details and installation plans.
• Monitor appointment schedules to meet deadlines.
• Process purchase orders and manage invoices.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Ability to manage multiple tasks

Proficiency in Microsoft Office

Familiarity with CRM software

Tools

Microsoft Office Suite

CRM software

Job description

Office Coordinator

Internal job ref: 1003220704

Status: Full Time

We are currently seeking an Office Coordinator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Office Coordinator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.

Key Responsibilities

• You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
• Coordinate installation teams, trades, and customers to ensure smooth project execution.
• Monitor and track appointment schedules and installation plans to ensure deadlines are met.
• Maintain accurate records of project details related to installations.
• Resolve operational issues efficiently to minimise disruptions.
• Process purchase orders and reconcile invoices.

Key Skills

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software is advantageous.

Benefits

• Pension
• 31 days holiday, increasing with service, plus birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobile phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team
• Career development and continuous learning opportunities

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We’re excited to welcome dedicated individuals to our team!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.