Office Clerk

NHS; Rhyl; On-site; GBP 25,000; Full time

Job summary

A prominent health organization in Wales is seeking an efficient Administrative Assistant to provide vital support and ensure patient bookings align with national targets. This role requires excellent communication, organizational skills, and familiarity with hospital administration systems. Join a committed team in a full-time permanent position offering £24,833 per annum at Glan Clwyd Hospital, Rhyl.

Qualifications

• Experience within an office environment involving customer service.
• Knowledge of the Data Protection Act.
• Understanding of Patient Confidentiality.

Responsibilities

• Obtain case notes for the Department on a timely basis.
• Organise clinic letters and distribute them to relevant GP surgeries.

Skills

Proven communication skills

Computer literate

Ability to meet tight deadlines

Excellent organisational skills

Education

Good standard of general education

NVQ 2 or equivalent

Tools

WPAS

RADIS

TPATH

PAS

Microsoft Office packages

Job description

Job Summary

Working in a highly pressurised environment to provide a professional, efficient and effective administrative service for the Department. Using initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.

Work as part of a team, supporting other team members to deliver the Access targets and a patient focused booking service.

To obtain case notes for the Department on a timely basis from various locations on Glan Clwyd's site, including the Medical Record's Department.

About Us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and "Proud to Lead" competence framework.

Enjoy working with engaged leadership at all levels, and we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Responsibilities

• Obtain case notes for the Department on a timely basis from various locations on Glan Clwyd's site, including the Medical Record's Department.
• Organise clinic letters and distribute them to relevant GP surgeries.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Qualifications

• Good standard of general education.
• NVQ 2 or equivalent.

• Knowledge of WPAS/Hospital administration systems.

Experience

• Experience within an office environment involving customer service.
• Knowledge of the Data Protection Act.
• Awareness of Patient Confidentiality.

• Ability to use a variety of computer databases: RADIS, TPATH, PAS and Microsoft Office packages.
• Previous medical records or hospital based clerical experience.

Skills

• Proven communication skills.
• Computer literate.
• Able to meet tight deadlines and to prioritise workload.
• Frequent and prolonged use of VDU's.
• Frequent and prolonged use of telephones.
• Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload.

• Understanding of the reporting structure in terms of supervision.

Knowledge

• Awareness of local/national waiting list management policy and knowledge of waiting times.
• Understanding of the reporting structure in terms of supervision.

• Understanding the aims and objectives of the Modernisation Agenda.

Personal Qualities

• Ability to work as part of a multi-disciplinary team.
• Excellent communication skills (written, verbal and telephone).
• Ability to remain calm when patients are aggressive and abusive.
• Ability to overcome language and communication barriers.
• Ability to work well in a highly pressurised, target-driven environment.
• Ability to prioritise own workload, self-motivated, diplomatic, calm and positive.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer Details

Betsi Cadwaladr University Health Board

Glan Clwyd Hospital

Rhuddlan Road

Bodelwyddan

LL18 5UJ

Website: https://bcuhb.nhs.wales/train-work-live/

Reference Number

050-AC485-1125

Job Locations

Glan Clwyd Hospital, Rhuddlan Road, Bodelwyddan, LL18 5UJ

Pay Scheme

Agenda for change

Band

Band 2

Salary

£24,833 a year per annum, pro rata

Contract

Permanent

Working Pattern

Full-time