Office Administrator

Hough Green Garage Limited; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the UK is looking for an experienced Administrator to oversee the busy front desk at their Blackpool depot. The role includes managing inbound and outbound calls, booking vehicles, ensuring accurate charges, and maintaining compliance with GDPR policies. Ideal candidates will have excellent telephone skills, attention to detail, and outstanding customer service abilities. Regular hours are Monday to Friday, with a pay rate of £13.50 per hour and opportunities for overtime.

Qualifications

• Must be able to pass Police National Vetting.
• Clean Driving licence required.
• Exceptional customer service and interpersonal skills.

Responsibilities

• Handle inbound and outbound calls.
• Book vehicles in and out of systems.
• Ensure compliance with company procedures and legislation.
• Assist with administrative duties and data entry.

Skills

Excellent Telephone etiquette

Attention to detail

Customer service

Ability to work under pressure

Interpersonal skills

Tools

Windows-based applications

Job description

Hough Green Garage is a market leader in the provision of 24-hour Breakdown & Recovery Services, having been established for over 40 years. We operate 24-hour 365 days a year operation for Local Authorities, Blue Light Emergency Services and Motoring Organisations as well private companies on a National basis.

Due to an increase in work volumes and the commencement of new contracts, we are looking to recruit an additional administrator to work from our Blackpool Depot. This is a varied and fast paced role.

As an administrator of a busy site, this front of house, customer facing role requires an individual that is willing to get stuck in with any task, with a keen eye for detail. Excellent communication skills both written and verbal being able to speak face‑to‑face to our customer, sometimes in difficult situations is a key attribute.

You will be able to work well on your own or as part of a small team in a busy environment. Successful Candidates will be responsible for the day‑to‑day operational duties of the depot, handling inbound and outbound telephone calls, updating various internal and external computer systems. You will be dealing directly with members of the public as well as Emergency Services, Motoring organisations, Insurance Companies and our Staff.

Based at our Blackpool depot you will be required to work Monday – Friday 08.30 – 17.30. Some Saturday mornings may be required. The hourly rate for this role is £13.50. Overtime is available and will be required from time to time to ensure the Operational requirements of the business are met.

If you feel you are suitable candidate for us apply, and someone from our recruitment team with be in contact.

The Role

Key Skills & Experience Required

• Booking vehicles in/out of internal and external systems
• Ensuring correct charges are set along with matching paperwork to systems
• Taking payments via online portal and cash over the front counter
• Administrative duties such as keeping other employees within the business up to date with tasks, data entry and filing
• Making inbound/outbound calls with note taking on internal systems
• Be part of a team in being responsible for the successful and efficient day to day operation of the depot
• Customer service - Liaise with Authorities, and customers
• Comply with company procedures and legislation
• Ensure processes are fully followed completed within the depot
• Communicate effectively with drivers/managers
• Ensure all documentation and personal information is processed in accordance with the companies GDPR policy
• Reconciliation of monies daily

The Person

• Excellent Telephone etiquette
• Commercially aware of the costs incurred by decision making
• Can cope when working under pressure
• Ability to communicate clearly and effectively
• Great attention to detail and a high level of accuracy
• Exceptional customer service, interpersonal and people skills
• Innovative
• Positive attitude lead by example on shift at all times
• Computer literate, fully conversant with Windows based applications (full training will be provided on our systems)
• Must be able to pass Police National Vetting as this is essential for the role
• Clean Driving licence