Office Administrator

Recruitment Solutions Wales; Bridgend; On-site; GBP 20,000 - 26,000; Full time

Job summary

A UK-based recruitment agency is seeking a dedicated Customer Service Representative to join their team in Bridgend. This role is pivotal as you will be the first point of contact for customers, providing exceptional service and support. The ideal candidate will have excellent communication skills and a strong commitment to customer satisfaction. Key responsibilities include handling inquiries, assisting with orders, and resolving issues professionally. Full-time hours are Monday to Friday, 8 am to 4:30 pm.

Qualifications

• Excellent interpersonal skills and a passion for helping others.
• Experience in a customer service environment.
• Proven ability to resolve customer issues effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers with order placements, modifications, and cancellations.
• Handle complaints and resolve issues in a professional manner.
• Perform data entry tasks to maintain accurate customer records.

Skills

Proficiency in English

Problem-solving skills

Attention to detail

Data entry experience

Ability to analyse customer needs

Proficiency in Microsoft Office

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our Client’s team based in Bridgend. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be crucial in ensuring customer satisfaction and loyalty. If you are passionate about helping others and possess strong interpersonal skills, we would love to hear from you.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers with order placements, modifications, and cancellations.
• Handle complaints and resolve issues in a professional manner.
• Perform data entry tasks to maintain accurate customer records.
• Collaborate with team members to improve service delivery.

Skills

• Proficiency in English is essential.
• Ability to analyse customer needs and provide tailored solutions.
• Experience with data entry and maintaining accurate records.
• A proactive approach to upselling products while maintaining a focus on customer satisfaction.
• Excellent problem-solving skills with a keen attention to detail.
• Proficient in Microsoft office including Microsoft Excel.
• Handled customer orders from start to finish, including preparing and shipping items across the UK.
• Efficiently managed a wide range of customer enquiries, ensuring quick and helpful support was provided.
• Responses that maintained customer satisfaction and loyalty.
• Entering data from paper documents, forms, or online sources into digital systems (e.g., spreadsheets, databases).
• Updating existing records and correcting any discrepancies in data.
• Ensuring all entries are accurate and timely.

Working Hours Monday to Friday 8am to 4:30pm

By applying you’re giving consent for Recruitment Solutions Workforce Ltd, to contact you regarding this job and other vacancies we’re recruiting for.

Recruitment Solutions Workforce Limited offers the services of an employment agency for permanent roles and an employment business for temporary roles.

To apply, please send a CV to [e-mail]