Occupational Health Technician

HomeServe Plc.; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading home services company is seeking an IT Support Engineer to join their friendly team in Stoke-on-Trent. This role involves assessing and optimizing IT infrastructure, providing onsite support, and conducting audits to ensure compliance. Candidates should have over 2 years of experience in IT support, a strong knowledge of Windows OS and Active Directory, and be willing to travel to various sites. The company offers competitive benefits including a pension scheme, life assurance, and wellness assistance in a modern work environment.

Benefits

Pension

Life assurance

Employee fuel card scheme

Electric Vehicle scheme

Wellness assistance

'Cycle to work' scheme

Free breakfast daily

Qualifications

• 2+ years of experience in IT support or field support engineering.
• Willingness to travel to different sites.
• Physical ability to lift IT hardware.

Responsibilities

• Assessing and documenting IT infrastructure across customer sites.
• Providing onsite IT support and troubleshooting.
• Conducting site audits to ensure compliance with standards.

Skills

IT support experience

Windows OS knowledge

Active Directory

Troubleshooting skills

Networking fundamentals

Education

Degree or diploma in IT or related field

Tools

IT asset management tools

CompTIA A+

Microsoft Modern Desktop Admin

ITIL Foundation

CCNA

Job description

This is an exciting opportunity for a proactive IT Support Engineer with experience in site auditing to join our friendly team. You will be responsible for assessing, documenting, and optimizing IT infrastructure across our customer base. This role involves a combination of onsite IT support, hardware/software troubleshooting, and site audits to ensure all systems comply with organizational standards and best practices. Our modern purpose‑built space in Crewe provides an outstanding working environment complete with gym, café, game rooms, and more!

If you feel we are a good match for each other, you can apply online now. If you’d like to understand more about the role or life at Radius before applying, please contact our talent team via [e-mail].

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Qualifications & Experience

• 2+ years of experience in IT support, service desk, or field support engineering
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals
• Experience with onsite IT setup, troubleshooting, and hardware installation
• Willingness to travel to different sites (valid driver’s licence required)
• Familiarity with IT asset management tools (desirable)
• Degree or diploma in IT, Computer Science, or related field (or equivalent experience)
• Basic knowledge of network diagrams, patch panels, and structured cabling standards
• Certifications: CompTIA A+, Microsoft Modern Desktop Admin, ITIL Foundation, CCNA (plus)
• Physical ability to lift IT hardware and work comfortably in network/server rooms
• Flexibility to work occasional after‑hours during upgrades or audit tasks

Benefits

• Pension
• Life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• ‘Cycle to work’ scheme
• Free breakfast daily in the office