Nursing Support Worker - SDUC

Hywel Dda University Health Board; Cardigan; On-site; GBP 25,000 - 27,000; Full time

Job summary

A regional health service provider is looking for a Band 3 Nursing Support Worker to join a team in Cardigan. The role includes supporting healthcare staff, performing clinical tasks, and providing care at home. Candidates should have a Level 3 qualification in a health care subject or equivalent experience. The position offers a salary between £25,313 and £26,999 annually and is a fixed-term role with a focus on teamwork and patient care. Welsh language skills are desirable.

Qualifications

• Previous exposure to healthcare environment is essential.
• Ability to undertake clinical care duties relevant for the role.
• Knowledge of the Code of Conduct for Healthcare Support Workers.

Responsibilities

• Support staff with health support worker and administration duties.
• Obtain patient observations and perform ECGs, venepuncture, and cannulation.
• Work alongside the community outreach team providing care for patients.

Skills

Excellent communication skills

Team working

Ability to manage workloads

Education

Level 3 qualification in health care

Job description

This is a fixed term/secondment vacancy until 01/04/2028

If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.

An exciting opportunity has arisen for a Band 3 Nursing Support Worker to join our nurse-led team serving Cardigan community and its surrounding areas. At present, the service operates 24/7 with a range of shifts from days 07:30 to 20:00 and nights 19:30-08:30, including Bank Holidays. Hours of work may vary according to future demands.

Ceredigion Same Day Urgent Care and Outreach Service provides care and treatment to patients presenting with a wide range of minor injury and illness. It is an exciting time to join our team which is situated in the integrated care centre in Cardigan which opened at the end of 2019. We are constantly exploring new way of working and seek a forward- thinking individual who can play a key part in taking this much-needed service forward.

You will demonstrate a calm and confident approach to your work demonstrating excellent communication skills and the ability to manage and prioritise workloads effectively. Team working and the ability to be flexible is important to ensure that service provision can be delivered efficiently and effectively.

Main duties of the job

The successful applicant will be key in the smooth running of the department supporting the staff with health support worker and administration duties. Previous exposure to the healthcare environment is essential as the role incorporates a variety of healthcare duties including obtaining patient observations, performing ECGs, venepuncture, cannulation etc and supporting the trained staff with initial assessments and providing treatments of care under supervision.

The role also involves a variety of administration duties including covering the reception desk, booking patients onto the various IT systems and supporting the general administration duties for the team.

Part of the role is also working alongside the community outreach team, providing care and support for patients within their own homes during the day and night.

The service is constantly developing, in line with changes in local and national healthcare provision and we are looking for a forward- thinking, competent, and caring person who has the ability to work well under pressure.

The successful candidate will be committed to service improvements with an acceptance of change, and desire to work in a positive environment that embraces the challenges urgent care faces as the service moves forward.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97
• community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Interviews will be held on 07/01/2026

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Person Specification

Qualifications and Knowledge

• Level 3 qualification in a health care related subject Or Equivalent experience and can evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and worked based training/short courses.
• Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW).
• Knowledge of relevant policies and procedures within a healthcare setting for example the principles of Safeguarding adults/children to keep patients within their care safe, and confidentiality for example General Data Protection Regulations (GDPR) .

Experience

• Experience of working within a relevant heath or social care environment, providing direct patient care.
• Experience of working with patient groups relevant to area of practice
• Experience of working within the NHS
• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum (pro rata if part-time)