Nursing Support Worker

NHS; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading health service provider in Cardiff is seeking a Nursing Support Worker to support outpatient departments at University Hospital of Wales and University Hospital Llandough. The position involves direct patient care, maintaining cleanliness, and working alongside healthcare professionals. Candidates should possess a Level 3 qualification or equivalent experience, strong communication skills, and a compassionate approach to patient care. Flexible working hours may be required, and training will be provided for various specialties.

Benefits

Continuing professional development opportunities

In-house training

Qualifications

• Level 3 qualification in a health care related subject or equivalent experience preferred.
• Knowledge of the Code of Conduct for Healthcare Support Workers in Wales is required.
• Experience in a relevant health or social care environment providing direct patient care is needed.

Responsibilities

• Work with the multidisciplinary team to deliver care under supervision.
• Record accurate information in the appropriate documentation for patient care.
• Ensure the working environment is safe and hygienic.

Skills

Good communication skills

Organisational skills

Ability to work with minimum supervision

Caring approach

Welsh Language Skills

Education

Level 3 qualification in a health care related subject

Evidence of work-based training

Tools

Microsoft Office

Virtual platforms (e.g., TEAMS)

Job description

Nursing Support Worker

Go back Cardiff and Vale University Health Board

The closing date is 28 December 2025

We are offering the opportunity for a motivated individual to work in the busy Outpatient departments across two sites; University Hospital of Wales and University Hospital Llandough. The successful candidate will be expected to work on an ad hoc or rotational basis depending on service needs.

The Nursing Support Worker will actively participate as a member of the OPD team and will contribute towards the efficient running of clinics. In addition, they will assist with maintaining ward stocks, keeping storerooms organised and maintaing the cleanliness of equipment and the clinical area.

The successful applicant will need to be reliable, enthusiastic and a self‑motivated individual, preferably with recent hospital experience or experience in a caring background.

Opportunities will be given to work within a number of different specialties which currently include General Medicine, Rheumatology, Respiratory, Gynaecology, Infectious Diseases, Gastroenterology and Surgery; the list is not exhaustive. The applicant will need to demonstrate an interest within the different specialties and will be provided with continuing learning opportunities and practical in house training. Good communication and interpersonal skills, plus the ability to work as part of a team is essential. Knowledge of Outpatient work would be useful but training and support will be provided.

Due to increasing demands on the service, occasional evening and or weekend work may be required.

Main duties of the job

• Plan and prioritise own delegated workload
• Work within established procedures when delivering care under the supervision of a registered healthcare professional
• Ensure the timely preparation of clinics to support the effective running of clinics
• Provide personal care to patients/clients ensuring that privacy, dignity, and security is maintained
• Obtain informed consent prior to providing care, understanding the actions required if care is declined
• Record accurate and timely information in the appropriate documentation
• Support the registered healthcare professional in the preparation of clinics trolleys for procedures
• Undertake and record physiological measurements and undertake Point of Care testing
• Obtain diagnostic samples, e.g urine samples / faecal samples/ sputum samples, wound swabs
• Obtaining venous blood samples whilst adhering to infection control and local guidance polices
• Act as a chaperone when appropriate supporting and preparing patients for / during medical interventions or procedures
• Participate in clinical emergencies, summoning assistance and following local or national guidance
• Contribute to the cleaning, stocking, assembly, dismantling, maintenance and preparation of clinical and non-clinical equipment to maintain a high standard of cleanliness
• Maintain adequate levels of stock, equipment and materials
• Maintain the cleanliness of equipment

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Job responsibilities

• Works as part of the multidisciplinary team delivering care to patients within the outpatient setting under supervision provided by a registered healthcare professional
• Undertakes personal care activities and clinical care duties with minimal support and supervision as delegated by a registered healthcare professional in accordance with the HEIW All Wales Guidelines for Delegation
• Ensures the registered healthcare professional is regularly updated on the patients/clients condition and progress
• Ensures the working environment is safe and hygienic following infection prevention and control policies and processes
• Contributes to the teaching and supervision of students and junior staff
• Delivers role in accordance with Health Board/Trust Values and Code of Conduct for HCSWs in Wales

Qualifications and Knowledge

• Level 3 qualification in a health care related subject Or Equivalent experience and can evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and worked based training/short courses
• Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW)
• Knowledge of relevant policies and procedures within a healthcare setting for example the principles of Safeguarding adults/children to keep patients within their care safe, and confidentiality for example General Data Protection Regulations (GDPR)

Experience

• Experience of working within a relevant heath or social care environment, providing direct patient care
• Experience of working with patient groups relevant to area of practice
• Experience of working within the NHS

Skills and attributes

• Good communication skills - verbal and written, with the ability to convey information clearly and sensitively
• Ability to work with minimum supervision to a high standard.
• Ability to keep calm in stressful situations
• Ability to demonstrate a caring and compassionate approach.
• Organisational skills, with the ability to plan and prioritise own and others workload efficiently
• Ability to use technology to undertake the role, for example Microsoft Office, virtual platforms such TEAMS.
• Able to analyse, synthesise and present knowledge and information to influence key decisions.
• Physically able to carry out the duties of the role, including lifting, assisting with mobility, and performing other manual tasks.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Other

• Enhanced DBS clearance including Adults and Childrens Barred List check.
• Ability to work a range of shift patterns

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Cross site working OPD UHW & UHL
University Hospital of Wales / University Hospital Llandough
University Hospital of Wales / University Hospital Llandough