Notice Processing & Appeals Officer

Sandwell Metropolitan Borough Council; West Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in West Midlands is seeking an individual to deliver the Parking Enforcement and Appeals Service. The role involves supporting management, liaising with various entities, and ensuring compliance with traffic regulations. Ideal candidates will have experience in technical support, generating reports, and customer interactions. The position is financially managed and requires the handling of sensitive information. Closing date for applications is 16 December 2025.

Qualifications

• Experience within a relevant specialist discipline.
• Experience dealing with sensitive and confidential information.
• Experience of working within budgets or financial management.

Responsibilities

• Support the delivery of the Parking Enforcement and Appeals Service.
• Administer a customer focused service in Civil Parking Enforcement.
• Liaise with Traffic Enforcement Centre and Courts.

Skills

Technical support in Traffic Management Act

Ability to prepare Adjudication and Court files

Understanding of Traffic Regulation Orders

Complex reports generation

Managing MP ENQUIRIES

Tools

Technical IT systems

Job description

We are looking for someone to support the delivery of Sandwell Borough’s Parking Enforcement, Processing and Appeals Service and support management through appropriate co‑ordination, processing and submitting appeals post enforcement.

To effectively and efficiently administrate a customer focused service to meet the Council’s obligations of Civil Parking Enforcement in accordance with Traffic Management Act 2004, General Regulations & Representations and Appeals Regulation 2007, Transport Act 2000.

To liaise with Traffic Enforcement Centre, County Courts and Traffic Penalty Tribunal.

We are looking for someone with

• Experience of providing technical support in specialist areas within the service e.g Traffic Management Act 2004, General Regulations & Representations and Appeals Regulation 2007, Transport Act 2000
• Part 6 of TMA Moving contraventions
• Ability to prepare Adjudication and Court files
• Ability to undertake adjudication hearings in person and telephone
• Able to demonstrate understanding and interpretation of the Traffic Regulation Orders
• Legislation around Littering from a Vehicle
• Ability to produce complex reports for cabinet reports, press, chief officers and FOI
• Ability to manage MP ENQUIRIES, SBS, and MYSANDWELL enquiries

You should have

• Experience within a relevant specialist discipline
• Experience of working with customers, clients and partners and dealing with sensitive and confidential information
• Experience of working within budgets or financial management
• Experience of using Technical IT systems
• The ability to independently interpret and analyse varied and complex information or situations over the medium term

Closing date is 16 December 2025

Interviews scheduled for week commencing 12 January 2026

For an informal discussion, please contact Susan Morris on Email: [e-mail]

To apply please click theApply Nowlink below.