Northampton - Unit Manager - Retail - Northampton

Roadchef Ltd; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading motorway services provider in Northampton is seeking a passionate Retail Manager to lead the WHSmith team. The role involves ensuring exceptional customer service and operational excellence while managing a high-performing team. Applicants should have a minimum of 2 years of managerial experience in retail, strong leadership, and excellent communication skills. The position offers competitive salary, great benefits including employee discounts and growth opportunities.

Benefits

Employee discount up to 70%

Contributory pension after 3 months

Heavily discounted meals while on duty

Growth opportunities

Comprehensive training programs

Qualifications

• Minimum of 2 years in a managerial role within the retail industry.
• Proven ability to lead, inspire, and develop a team.
• Strong commitment to delivering exceptional customer service.

Responsibilities

• Recruit, train, and mentor a high-performing team.
• Ensure every customer receives exceptional service.
• Oversee daily operations including stock management.

Skills

Team Leadership

Customer Focus

Financial Management

Problem-Solving

Communication Skills

Job description

Overview

Our Site Director, Kersh at Northampton Motorway Services on the M1 Junction 15A near Northampton is seeking a passionate and experienced Retail Manager to lead the WHSmith team to deliver outstanding customer service and operational excellence. This role is part of Roadchef Motorway Services, a franchisee of WHSmith, one of the UK's leading retailers. Roadchef Motorway Services is the UK's 3rd largest Motorway Service Area provider with best restaurants and retail brands and holds the Platinum Investor in People accreditation.

Responsibilities

• Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
• Customer Service: Ensure every customer receives exceptional service, creating a memorable shopping experience.
• Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
• Sales and Marketing: Develop and implement strategies to drive sales and increase store profitability.
• Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
• Brand Ambassador: Uphold brand values and ensure the store represents our commitment to quality and excellence.

Qualifications

• Minimum of 2 years in a managerial role within the retail industry, preferably in a similar environment.
• Leadership Skills: Proven ability to lead, inspire, and develop a team.
• Customer Focus: Strong commitment to delivering exceptional customer service.
• Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
• Communication Skills: Excellent interpersonal and communication skills.
• Problem-Solving: Strong organisational and problem-solving abilities.
• Flexibility: Willingness to work flexible hours, including weekends and holidays.

Benefits

• Competitive Salary: Attractive compensation package with performance-based incentives.
• Benefits: Employee discount up to 70%, contributory pension after 3 months, heavily discounted meals while on duty, employee assistance program, free parking, friends and family scheme.
• Growth Opportunities: Career development and advancement opportunities within the company.
• Training: Comprehensive training programs to support your professional growth.