Nights Team Member

LGH Hotels Management Ltd; Carlisle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company in the United Kingdom is seeking a Night Team Member to ensure smooth operations during the night shift. The ideal candidate will have prior hotel experience and excellent customer service skills, while being calm under pressure and detail-oriented. Responsibilities include guest management, safety checks, and supporting staff. Join our team and enjoy various employee benefits such as discounts and wellness support.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

Free parking

Wellbeing support and fitness videos

Qualifications

• Previous experience in a hotel or similar environment, preferably in a night role.
• Strong communication and interpersonal skills.
• Understanding of safety and security procedures.

Responsibilities

• Manage guest requests promptly during the night.
• Maintain security and safety procedures.
• Perform regular security checks.
• Support hotel staff during the night shift.
• Assist with maintenance and housekeeping tasks.
• Serve food and beverages to guests.
• Handle guest check-ins and check-outs.
• Manage emergency situations.

Skills

Customer service skills

Communication skills

Attention to detail

Calm under pressure

Flexibility

Job description

Overview

Carlisle Station Hotel, Sure Collection By Best Western

Join Our Team as a Night Team Member! Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

Responsibilities

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria’s capital. This striking Victorian building is paired with modern, boutique interiors. The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.