Nights Receptionist

The Belfry Hotel & Resort; Sutton Coldfield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prestigious hotel and resort in Sutton Coldfield is seeking a Receptionist to deliver outstanding guest experiences. This role involves managing check-ins and check-outs, providing excellent service, and working overnight shifts. Ideal candidates will have a passion for customer service and the ability to resolve guest issues effectively. This zero-hours contract provides flexibility and the opportunity to grow within a supportive work environment.

Benefits

Discounted gym memberships

Healthcare schemes

Free parking

Complimentary meals during shifts

Qualifications

• Preferred experience working in a hotel setting.
• Willingness to work overnight shifts.
• Genuine desire to create memorable experiences for guests.

Responsibilities

• Ensure efficient running of reception daily.
• Register guests and manage check-outs and key issuance.
• Provide excellent guest service and resolve issues.

Skills

Excellent customer service skills

Desire to deliver exceptional experiences

Tools

Opera

Job description

Overview

The Belfry Hotel & Resort is an award-winning hotel with 300+ bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class and host to this year’s Betfred British Masters. Join our vibrant team if you’re drawn to our iconic golf courses, spa, guest services, or behind-the-scenes operations.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, including The Masters Suite, a new event space, 149 additional bedrooms, a state-of-the-art leisure club, and other enhancements to elevate the Belfry experience.

We believe in taking care of our team as much as our guests. We were named in the 2024 Caterer’s Top 30 Best Places to Work and Springboard’s 2024 Best Employer. Join us as we unveil a new and unparalleled resort.

Salary

The on-target earning potential for this role is £12.80 per hour, comprising a base hourly rate of £12.21 plus a qualified estimate of £0.59 gratuities per hour.

About The Role

This role is on a zero-hours contract but will be for three to four nights a week with the possibility to pick up extra hours to cover holidays. You will be working overnight shifts, from 10:00 pm until 6:30 am.

As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.

Responsibilities

• Ensure the efficient running of reception on a daily basis
• Register guests into the hotel and check them out, deposit valuables into the safe
• Issue guests keys ensuring that the hotel policy is adhered to
• Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable

About You

• Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
• Experience working in a hotel would be preferred but is not necessary
• Experience working with Opera is preferred but not essential

Belfry Benefits

Learning & Development: We inspire and develop our team through on-the-job coaching and mentoring, in-house training, and access to our online learning platform, The Belfry Campus. We offer apprenticeships with nationally recognised qualifications and our LEAD development programme to grow from Team Member to Executive roles. We aim to promote internally where possible and ensure development plans are in place for progression.

Wellness: We prioritise wellbeing with discounted gym memberships and wellness programmes. We partner with The Burnt Chef Project for mental health support and funded counselling. Healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, with a Menopause Support programme. Wagestream provides earned wage access, aiding financial wellness. Cycle2Work supports sustainable travel and team wellbeing.

Showing Our Appreciation: We recognise our team with Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Discounts at resort restaurants, bars, spa, and golf for you and your loved ones. Perkbox offers discounts, vouchers, and on-the-spot rewards. Free parking, subsidised taxi service, and complimentary meals during shifts.

Making a Difference: We are committed to sustainability, holding a Silver Award from Green Tourism and GEO Certification. The Belfry spans 550 acres and we prioritise community contributions and wildlife protection, integrating ESG into our work and tracking charitable activities at personal, departmental, and resort levels.

Our Values: We believe in making a difference, owning our actions, being better together, and delivering every day. These Belfry Beliefs underpin our culture and daily work.

If you’re seeking a place to contribute, grow, and make a lasting impact, the Belfry Hotel & Resort is the place for you.