Night Support Team Leader

Pgl Travel; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading children's adventure camp organization in Doncaster is seeking a Night Support Leader to ensure a safe and secure environment overnight and lead a team of Night Support Assistants. The ideal candidate will possess strong customer focus, teamwork, and leadership skills. Experience with children is preferred but not mandatory, as full training will be provided. The role includes regular patrols, guest issue resolution, and promoting a positive environment aligned with the company’s core values.

Benefits

20 days annual leave + 8 bank holidays

Birthday off

Paid volunteering days

Ongoing career development

Access to Wellbeing Hub

Family friendly policies

Discounted PGL breaks

Qualifications

• Experience working with children or young people in a support role preferred.
• Ability to manage a team effectively.
• Strong communication and problem-solving skills.

Responsibilities

• Create a safe and secure environment during the night.
• Lead Night Support Assistants as required.
• Perform regular patrols of the centre grounds.
• Resolve guest issues and complaints promptly.

Skills

Customer focus

Teamwork

Decision making

Leadership

Job description

Reporting to the Guest Care Manager, you will be responsible for creating a comfortable, safe and secure environment throughout the night, and leading our Night Support Assistants as required. Your responsibilities will include regular patrols of the centre grounds, prompt and efficient resolution of guest issues and complaints, and ensuring accurate record-keeping of accidents and incidents. You will also actively seek opportunities to improve centre presentation and compliance, promote positive health and safety behaviours, and support our environmental policy.

We are searching for someone with excellent customer focus and teamwork skills, who is also a confident decision maker and effective leader of people. Ideally you'll have previous experience working with children/young people in a night support role and managing a team, however this is not essential as full training will be given. Above all, it's our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

PGL is a world where children achieve the 'impossible'. Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors. But that's not all… we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?

Benefits

• On top of your 20 days annual leave (+ 8 bank holidays), you'll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.
• A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations.
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
• Sector leading family friendly policies and a contributory pension
• Access to our financial wellbeing platform where you can borrow or save directly from your salary.
• Free/discounted PGL breaks for your family & discounts at 800+ retailers.