Night Support Mentor

Social Interest Group; Plymouth; On-site; GBP 22,000 - 27,000; Full time

Job summary

A community support organization in London seeks a Support Mentor (Nights) to provide person-centered support for residents experiencing homelessness and related challenges. The role requires building relationships, empowering individuals, and ensuring their well-being during night shifts. The ideal candidate will have experience with vulnerable populations and the ability to address complex needs. Competitive salary and comprehensive employee benefits are offered.

Benefits

25 days annual leave

Employer Pension Contribution

Access to discounted tickets

Reflective practice sessions

Training and development opportunities

Employee Assistance Programme

Life Assurance Scheme

Cycle-to-work scheme

Qualifications

• Experience in supporting people with complex needs.
• Ability to maintain professional relationships.
• Flexibility to respond to service and resident needs.

Responsibilities

• Ensure safety and wellbeing of residents.
• Build trusting relationships with residents.
• Provide person-centred support to residents.

Skills

Understanding of the needs of those who have faced homelessness

Ability to use IT systems

Cultural awareness and sensitivity

Teamwork

Job description

Overview

Job Title: Support Mentor (Nights)

Location: Latimer Road, Royal Borough of Kensington and Chelsea (RBKC) – walking distance from Latimer Road underground station (Circle and Hammersmith and City Lines). Please note that this service does not have step-free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week, Monday to Sunday between 21:00 – 09:00 on a 6 week rolling rota which includes at least one day shift per week, weekends, and bank holidays.

About the role

Our residents in this service have experienced long term street homelessness and have faced significant challenges including with their mental health, substance use, and alcohol dependency, and struggled to sustain engagement with support services. They are here to make a change and gain the support they need to enable greater independence and recovery.

In this role, as a Support Mentor, you will work within a 24 hour service which provides person centred support to our residents.

Key responsibilities include:

• Ensuring the safety and wellbeing of residents and participants.
• Being a present member of the team on the night shift, completing handovers for day colleagues for a seamless service.
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check-ins.
• Focusing on empowering residents to take control over their lives and meet their personal goals.

About you

We’re looking for someone who shares our passion for supporting people who’ve experienced homelessness and may have complex needs. Our residents are at the forefront of our service delivery, so building trusting and professional relationships is key. You’ll be adaptable, proactive, and confident using your initiative to resolve challenges, and keep the night service running smoothly. Teamwork is essential and having previous knowledge of the needs our residents may have. Each support plan is tailored to the individual, so you’ll help deliver care that truly meets their needs.

• Understanding of the needs of those who have faced homelessness and have various complex needs including mental health, substance use, and alcohol dependency.
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role.
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents.
• Understanding of the housing and social needs of people with multiple and complex needs.
• Cultural awareness, self-awareness, and ability to identify personal growth areas and take feedback.
• Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
• We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change. Further details can be found on our website: Theory of Change - Social Interest Group - Social Interest Group.

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check; some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.