Night-Shift Member Experience Associate

Planet Fitness - PA Thomas Group; Lancaster; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading fitness franchise is seeking an Overnight Member Services Representative in Lancaster, England. You will create a positive experience for members by providing exceptional customer support, handling front desk operations, and ensuring the club's cleanliness. Ideal candidates are those with a passion for fitness, strong listening skills, and a commitment to outstanding service. Flexibility to work overnight shifts is required, as well as the ability to handle various duties including supporting new member sign-ups and managing inquiries effectively.

Qualifications

• Experience in customer service preferred.
• Must be 18 years of age or older.
• Ability to empathize and problem-solve.

Responsibilities

• Greet and assist members and guests.
• Handle front desk activities including member check-in.
• Facilitate updates to member accounts.
• Respond to member inquiries professionally.
• Ensure cleanliness of the club.
• Close shift and prepare bank deposits.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Punctuality

Exceptional customer service skills

Strong listening skills

Diplomacy in interactions

Job description

A leading fitness franchise is seeking an Overnight Member Services Representative in Lancaster, England. You will create a positive experience for members by providing exceptional customer support, handling front desk operations, and ensuring the club's cleanliness. Ideal candidates are those with a passion for fitness, strong listening skills, and a commitment to outstanding service. Flexibility to work overnight shifts is required, as well as the ability to handle various duties including supporting new member sign-ups and managing inquiries effectively.