Night Housekeeper

WSH Group; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a full-time Night's Housekeeper for the British Airways Lounge at London Heathrow. Responsibilities include maintaining cleanliness and hygiene, providing exceptional customer service, and adhering to health & safety regulations. The ideal candidate will have previous experience, excellent communication skills, and the ability to multitask efficiently. This position offers numerous benefits including 28-day holiday, bespoke training, and employee assistance programs, making it an excellent opportunity for those passionate about hospitality.

Benefits

28-day holiday, including bank holidays

Birthday off

Bespoke training and development opportunities

Free meals on shift

Discounts via Perkbox

Cycle to work scheme

Qualifications

• Previous experience in a similar role, preferably in a hotel or busy setting.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanor with a genuine desire to provide exceptional customer service.

Responsibilities

• Clean all surfaces, furnishings, and fittings using specified equipment.
• Maintain sufficient supplies of cleaning materials and consumables.
• Provide a friendly, efficient, and hygienic service to all customers.
• Adhere to health & safety and hygiene regulations.

Skills

Excellent communication

Attention to detail

Customer service

Time management

Adaptability

Education

GCSE education or above

Job description

Night's Housekeeper - British Airways Lounge

• Full-time
• Employment Type: Permanent

Title: Night's Housekeeper

Location: London Heathrow

Salary: £13.85 per hour

• 28-day holiday, including bank holidays
• Plus your birthday off
• 3 days of grandparent leave
• 24 weeks’ enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeship opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to an employee assistance programme
• Cycle to work scheme

At BaxterStorey, we believe that creating a lasting impression for our customers is not possible without the support of the entire team. That’s why we’re looking for a Night Housekeeper who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.

We believe that it is our people who set us apart; that’s why, as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

We would love to hear from you!

Responsibilities

• Clean all surfaces, furnishings, and fittings using the specified equipment and cleaning products.
• Maintain sufficient supplies of cleaning materials and consumables relevant to the working area and ensure they are stored safely and securely at all times.
• Use, maintain, and ensure the safe storage of cleaning equipment and report defects to the appropriate person.
• Provide a friendly, efficient, and hygienic service to all customers.
• Set up tables, chairs, and other lounge furniture and arrange them appropriately.
• Clean and sanitize toilet cubicles, showers, tables, counters, and service areas regularly.
• Communicate effectively with team members to ensure smooth operations.
• Maintain a positive work environment by fostering teamwork and cooperation.
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhere to dress code policies and demonstrate excellence.
• Adhere to health & safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness.
• Treat team members as you would expect to be treated.
• Co‑operate with all team members and undertake duties in the cleaning areas as requested to ensure an efficient and effective service is delivered at all times.
• Assist and share knowledge and experience with team members as required.
• Report any accidents or near misses to your Supervisor as soon as they occur.
• Ensure compliance with all instructions relating to the use and storage of materials/equipment necessary for cleaning tasks.
• Complete training courses as required.
• Follow the location cleaning schedules rigorously.
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Qualifications

• Previous experience in a similar role, preferably in a hotel or busy setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Friendly and approachable demeanor with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.
• GCSE education or above.
• Excellent organisational and time management skills, with the ability to multitask and prioritise tasks in a fast‑paced environment.
• Ability to work independently as well as part of a team, demonstrating a cooperative and positive attitude.
• Willingness to learn and progress.
• Be honest and trustworthy.
• Flexible and adaptable to change.
• Possess cultural awareness and sensitivity.
• Demonstrates sound work ethics.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up‑beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.