Night Residential Concierge - London

Raffles London; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London seeks a Concierge Supervisor to manage the overnight concierge desk at residences. The role involves overseeing resident check-ins and coordinating with various departments to ensure exceptional service. Candidates should have experience in luxury environments, strong communication skills, and a passion for delivering outstanding customer experiences. This position offers numerous benefits, including holidays, pension contributions, and employee assistance programs.

Benefits

28 days holiday including bank holidays

Staff meals while on duty

Free dry cleaning for uniform

Employer pension contribution of 3%

Enhanced sick pay

Life Assurance 1× salary

Reduced rates at Accor hotels

Responsibilities

• Lead the overnight running of the residential concierge desk.
• Oversee concierge service and resident check-in/check-out.
• Ensure smooth, consistent service in collaboration with various departments.

Skills

Clear communication in English

Experience in luxury residential environments

Market knowledge of competitors

Commitment to exceptional service

Track record of delighting guests

Job description

Your role will be responsible for leading and supervising the overnight running of the residential concierge desk at the Raffles London OWO Residences. Working with the Residents Relations Manager, you will oversee all aspects of concierge service, resident check‑in/check‑out arrivals and departures, and the overall resident journey. You will pre‑empt and deliver a luxurious and high‑quality level of service while managing service targets. Close coordination with Security, F&B, Housekeeping, Engineering, and the Spar departments will ensure smooth, consistent service that surpasses residents’ expectations.

Essential Skills

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within luxury residential environments or 5-star hotels, or in a similar role.
• Market knowledge of competitors and event industry trends.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service.

About Raffles London OWO

Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. The fine Grade II listed Edwardian building has been transformed with 120 rooms and suites, plus a collection of 85 exceptional branded residences. Within the OWO destination, there are nine restaurants and three bars, including one by signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600‑seated grand ballroom, The Whitehall, is ideal for special occasions and events. Within these storied walls, where legendary statesmen and women once shaped the modern world, guests are invited to discover new and inspiring emotions and connections.

Benefits

• 28 days holiday including bank holidays plus an extra day for each year of service up to 5 years (35 days).
• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1× salary.
• Employee assistance programme, including virtual GP and financial advice.
• Season ticket loans and cycle‑to‑work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun‑filled events, such as pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.