Night Receptionist

The Park Royal - Reception and Nights; Stretton; On-site; GBP 22,000 - 26,000; Full time

Job summary

A premier hotel in Stretton seeks a night reception manager to deliver outstanding customer service. Responsibilities include managing reception duties, greeting guests, and ensuring satisfaction throughout their stay. The ideal candidate should have a passion for guest service, a courteous demeanor, and conflict resolution experience. Enjoy perks such as free health club membership and discounts across the hotel collection while contributing to a diverse and inclusive workplace.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Various learning & development opportunities

Access to Employee Assistance Program

Refer a friend scheme

Free parking

Responsibilities

• Manage the reception during the night, greeting guests and ensuring guest inquiries are handled.
• Administer check-ins and check-outs.
• Ensure guest satisfaction throughout their stay.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check‑ins and check‑outs and ensuring all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146‑bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.