Night Porter - 32 hours per week

Bespoke Hotels; Chester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A boutique hotel in Chester is seeking a reliable Night Porter to provide exceptional service and ensure a welcoming environment for guests. The ideal candidate will assist with cleaning and maintaining the hotel, supervising the team, and supporting overnight operations. They should have at least a year of experience in hospitality and passion for delivering great service. This part-time role includes benefits like additional leave and employee discounts.

Benefits

Additional leave

Company events

Company pension

Discounted or free food

Employee discount

Health & wellbeing programme

Referral programme

Qualifications

• At least a year of experience in a similar position.
• Passion for hospitality and reliable work ethic.
• Willingness to learn and grow as part of the team.

Responsibilities

• Supervise the team in the absence of Night Management.
• Clean and maintain the lobby, corridors, and public areas.
• Assist guests with luggage and transportation needs.
• Monitor and promptly address maintenance issues.
• Support security measures by monitoring premises.
• Provide excellent customer service to guests.
• Assist with deliveries and storage as needed.

Skills

Proficient in guest services

Excellent phone etiquette

Ability to speak multiple languages

Experience in a hotel setting

Strong organisational skills

Supervisory experience

Job description

About Us

The history of Chester and its most famous 5-star hotel have been inextricably linked for many decades. Although the existing building dates back to 1865, there has been an inn on this site since the late sixteenth century. Throughout the twentieth century the hotel has earned an enviable reputation for understated elegance, sublime comfort and impeccable service.

Job Overview

We are seeking a reliable, self-motivated, and observant Night Porter to join our team in providing exceptional service in a hospitality setting. The ideal candidate will assist in maintaining the cleanliness and functionality of the premises, ensuring a welcoming environment for guests.

Our Night Porters greet late check-in guests on entry to the hotel. They provide valet parking, collect and deliver luggage and provide information on the hotel and city centre. In the early hours our Night Porters are cleaning and maintaining 5 star standards within our hotel and for this reason we are looking for candidates who can work independently and enjoy keeping active and busy during the quiet overnight period.

They will also be responsible for supporting holiday cover for the Night Management team when required.

32 HOURS PER WEEK ACROSS 4 SHIFTS, TIMES: 22:00 - 06:30

Duties

• Supervise the team in the absence of Night Management.
• Clean and maintain the lobby, corridors, and other public areas
• Assist guests with luggage and transportation needs
• Monitor and address any maintenance issues promptly
• Support security measures by monitoring premises
• Provide excellent customer service to guests
• Assist with deliveries and storage as needed

Skills

• Proficient in guest services with a focus on hospitality
• Excellent phone etiquette and communication skills
• Ability to speak multiple languages is advantageous
• Experience in a hotel or similar setting is preferred
• Strong organisational skills to manage various tasks efficiently
• Supervisory experience

Requirements

The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Job Type: Part-time

Benefits

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Referral programme