Night Porter

Eastwood Park; Whitfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A country house hotel in the UK is looking for a Night Porter to oversee all hotel operations during the night shift. The role involves ensuring guest safety, conducting Health and Safety checks, and managing emergencies. Ideal candidates will have operational experience, and emergency qualifications such as Fire Marshal. Competitive salary and benefits including 25 days holiday, a pension scheme, and access to a variety of employee perks are offered.

Benefits

25 days holiday plus bank holidays

Pension scheme with Aviva

Life assurance

Private medical scheme

Critical illness scheme

Free parking

Access to discounts at retailers

24/7 support and counselling

Online GP

Qualifications

• Previous operational experience as a Night Porter, ideally in a similar setting.
• Qualifications as a Fire Marshal and First Aider, or willingness to attend training.

Responsibilities

• Oversee and direct hotel operations and services during the night shift.
• Conduct Health and Safety checks and night walks.
• Manage and resolve issues or emergencies, including fire evacuations.

Skills

Operational experience as a Night Porter

Fire Marshal qualification

First Aider qualification

Health and Safety knowledge

Customer service skills

Job description

We are looking for a Night Porter to have full responsibility for overseeing and directing all hotel operations and services during the night shift whilst ensuring an exceptional guest experience and guest safety. You will be welcoming, friendly and helpful to our guests, acting as their main point of contact and ensuring all their requirements are met during the evening. The role will involve conducting Health and Safety checks, night walks and night audit duties, and maintaining a good status awareness of all areas of the site. You will also need to manage, record and promptly resolve issues or emergencies that may arise and be confident in managing a full fire evacuation throughout the evening and following the company procedure. Previous operational experience as a Night Porter, ideally in a similar setting would be desirable, as would qualifications as a Fire Marshal and First Aider, or a willingness to attend the training.

We are looking for someone to work 11 hour shifts, 3 nights a week on a 7 day week rota. Eastwood Park is both a leading specialist training provider for healthcare engineering, estates and facilities management in the UK and abroad, and also a delightful 19th Century country house, located within 200 acres of beautiful Gloucestershire countryside, providing a perfect setting for conferences, events, weddings. In addition to an attractive salary, we offer:

• 25 days holiday plus bank holidays (pro-rated) and an additional holiday purchase scheme
• Pension scheme with Aviva (subject to qualifying criteria)
• Life assurance
• Private medical scheme (after 1 years' service)
• Critical illness scheme
• Plenty of free parking
• Access to a huge range of discounts to help you save money across hundreds of the UK's favourite high-street and online retailers
• Access to 24/7 support and counselling as well as personal, emotional and financial wellbeing tools
• Online GP