Night Porter

Holiday Inn Express Wakefield; Wakefield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in Wakefield is seeking a Night Porter to ensure guest safety and satisfaction overnight. Responsibilities include overseeing hotel security, managing night service delivery, and handling administrative tasks. Candidates should have prior hotel experience, ideally in a night or reception role, and be skilled in customer service and communication. The ideal candidate thrives in a team environment and remains calm under pressure.

Benefits

Get Paid in Real-Time

Discounted stays

Discounts on food and drinks

Wellness offers

Shopping and entertainment discounts

Career growth support

Superstar Awards

Long-Service Awards

Recommend a Friend bonus

24/7 Employee Support

Bereavement Leave

Pension Scheme

Year-Round Incentives

Qualifications

• Previous experience in a night or reception role within a hotel.
• Ability to manage time and responsibilities efficiently.

Responsibilities

• Ensure security of the hotel and guests overnight.
• Prepare service areas for the next day and deliver room service.
• Process payments and reconcile cash/card transactions.

Skills

Customer Service

Communication

Crisis Management

Time Management

Tools

Opera PMS

Job description

Hospitality Starts Here Build Your Future with Cairn Group

Are you ready to grow your career in hospitality At Cairn Group we believe work should be rewarding exciting and full of opportunities to learn and develop. Whether youre creating unforgettable guest experiences or supporting your team youll be part of a friendly supportive environment where your contributions are valued. With the opportunity to learn develop and be recognised Cairn Group is a place where you can build a career youre proud of.

About the Role

As a Night Porter at Cairn Group youll ensure our guests receive the same warm professional welcome at night as they would during the daycreating a safe secure and memorable stay.

Youll be responsible for overseeing the security of the hotel and its guests overnight carrying out regular checks and responding to any late-night requests or issues with calm and care.

Youll also support with night service delivery including preparing service areas for the next day delivering room service from the night menu and completing basic cleaning duties as required.

Alongside this youll manage administrative tasks such as processing payments reconciling cash / card transactions and ensuring a clear handover to the morning team.

About You

• A Hospitality Hero You offer a warm welcome and reassuring presence overnight helping guests feel at home.
• A Service Superstar You anticipate guest needs and handle each task with dedication and pride.
• A Team Player You communicate clearly with colleagues across shifts to ensure a seamless guest journey.
• Cool Under Pressure You stay calm and focused whether supporting with night service or responding to an incident.
• A Polished Professional You complete reports security checks and guest interactions with consistency and care.
• Proactive & Organised You work independently managing your time and responsibilities efficiently.
• Experienced Youve worked in a night or reception role before ideally within a hotel and are familiar with Opera PMS.

About Us

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition ownership management investment and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties.

At Cairn Group our values - Respect Integrity Sustainability and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests act with integrity and invest in our people to build a sustainable future - for our business our communities and the planet. Every day we work to deliver excellence going the extra mile to create outstanding experiences for our guests.

Benefits

• Get Paid in Real-Time or build savings with Wagestream : Take control of your earnings. Track your pay live access funds when needed build savings and get expert financial tipsall in real-time.
• Stay Relax and Recharge : Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
• Delicious Discounts : Indulge a little with discounts on food and drinks across our hotels bars and restaurants.
• Spa Discounts : Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail Cinema & Fun Discounts : Enjoy exclusive access to savings on shopping cinemas trips and fun days out.
• Rise with Us : From apprenticeships to leadership programmes we support you to grow and reach your career goals.
• Superstar Awards : Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long-Service Awards : Celebrate key milestones with us starting from just one year of serviceplus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend : Bring great people into the team and earn a bonus when they join!
• 24 / 7 Support : Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime anywhere.
• Bereavement Leave When life gets tough we ensure you have the time and support you need to be with your loved ones.
• Pension Scheme : Plan for your future with your pension plan designed to help you build long-term security.
• Year-Round Incentives : Enjoy fun incentives exciting challenges and surprise perks throughout the year!

#INDLP

Key Skills

Collection,Customer Service,C,Communication,Dcom,AC Maintenance

Employment Type : Full-Time

Experience : years

Vacancy : 1