Night Porter

Crerar Hotel Group Limited; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company in Scotland is seeking a Night Porter to manage night desk operations and provide exceptional customer service from 11pm to 7am. This full-time role includes overseeing security, assisting with guest needs, and maintaining high standards. Ideal candidates will have previous hotel experience and a strong commitment to customer care. The position offers a competitive salary of £13.50 per hour and numerous employee benefits, fostering career development and well-being.

Benefits

Instant access to earned wages

Health and well-being rewards

Career development opportunities

Employee recognition scheme

Exclusive discounts on hotel stays

Qualifications

• Previous night experience in a hotel preferred.
• Commitment to customer service is essential.
• Ability to produce audit reports.

Responsibilities

• Manage night desk operations and guest interactions.
• Oversee security and set up function rooms for events.
• Assist cleaning, bar, and reception teams when required.

Skills

Customer service

Attention to detail

Communication

Job description

Join Crerar Hotels – Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

As a Night Porter at Crerar Hotels, you will be responsible for managing the night desk and ensuring the smooth running of operations between 11pm and 7am. You must take pride in your work, presenting yourself well and delivering exceptional customer service. This full-time role, which includes weekend shifts, covers a range of duties, including overseeing security, setting up function rooms for events, storing furniture and equipment, and following end-of-day procedures. You will also assist with guests\' food and beverage needs throughout the night. With your attention to detail, you’ll produce audit reports and ensure high security standards are maintained. Personable and engaging, you will interact with guests to exceed their expectations and may be asked to assist the cleaning, bar, and reception teams or act as duty manager when required. Previous night experience in a hotel is preferred, and your commitment to customer service will make a significant impact on the guest experience during the night shift.

Why Work with Us?

On top of the fantastic benefits below, we offer a salary/hourly rate of £13.50ph

At Crerar Hotels, we truly value our team, and that’s why we offer:

• Wagestream – Get instant access to your earned wages when you need them.
• YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
• Echo – Our brand-new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!