Night Porter

Malmaison; Manchester; On-site; GBP 12,000 - 14,000; Full time

Job summary

A boutique hotel in Manchester is seeking a Night Porter to oversee hotel operations overnight. This hands-on role requires excellent communication skills and attention to detail. The Night Porter will manage guest expectations, maintain brand standards, and conduct Health and Safety audits. Prior experience in a similar role and night shift work is essential. The role offers flexible shift patterns and opportunities for progression.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on work anniversaries

Employee Assistance Programme

Qualifications

• Experience of night shift work is essential.
• Experience in a similar role is beneficial.

Responsibilities

• Oversee the running of the hotel from sundown to sunrise.
• Manage guest expectations and maintain brand standards.
• Clean public areas and prepare meeting and event spaces.
• Assist guests with their luggage and handle inquiries.
• Conduct nightly Health and Safety audits.

Skills

Excellent communication

Organizational skills

Customer service

Job description

About the Location

• 70 bedrooms
• 80‑seater Bar & Grill
• 116‑seater rooftop bar & terrace
• 2 meeting rooms, seating up to 12

Situated on Albert Square, across from Manchester’s iconic Town Hall and just a stone’s throw away from Deansgate and some of the city’s most famous attractions. The original Northern Powerhouse! From the roaring mills of the cottonopolis during the industrial revolution to birth of the punk movement in the UK, its history is as diverse as it is complex. The city’s transition into the vibrant, inclusive, and creative cultural centre we see today began in the empty warehouses when the mills fell silent. Ravers replaced cotton reels as the disused expanses of the former industrial sites filled with the sound of Motown: Northern Soul was born. New life swept onto the cobbled streets and canals as mills were converted into award winning housing complexes which paid homage to their industrial past and allowed new, diverse communities to flourish. Manchester’s political and cultural past are evident wherever you go: from the steps of the iconic Free Trade Hall where Emmeline Pankhurst first roared her now famous slogan “deeds not words” to the city’s famous Northern Quarter and Canal Street where free thinking, creativity, inclusivity, and individuality flourish. Manchester looks forward as it continues to embrace innovation and change, push the boundaries of contemporary culture and art, and celebrate diversity. All whilst being fiercely proud of its industrial past and place as the powerhouse of the Industrial Revolution.

About The Role

Night Porter

£12.50ph / 28 hours

Permanent position

Malmaison Manchester Deansgate

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate - you will be cleaning public areas and preparing meeting and event spaces ready for the next day.

You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.

Experience of working in a similar role is beneficial and experience of night shift work is essential.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training, we offer nationally recognised apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.

Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?

Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.