Night Porter

Hotel du Vin; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel in Liverpool is looking for a Night Porter to manage hotel operations during nighttime. Responsibilities include welcoming guests, maintaining public areas, and assisting with inquiries. Experience in a similar role and night shift work is essential. Competitive perks include discounts, funded apprenticeships, and wellness initiatives.

Benefits

Discounted Staff Room Rates

Fully funded Apprenticeship programmes

Healthcare Cash Plans

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Experience in a similar role preferred.
• Essential experience in night shift work.

Responsibilities

• Welcome guests in a friendly manner and support F&B during nights.
• Maintain cleanliness of public areas and prepare spaces for the next day.
• Assist guests with luggage and respond to inquiries.
• Conduct nightly Health and Safety audits.
• Manage operations ensuring brand standards are met.

Skills

Guest service

Organizational skills

Effective communication

Job description

Overview

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing guest expectations and ensuring the standards of the brand are maintained. As guests sleep, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, welcoming guests in a friendly and helpful manner, ensuring that the public areas are kept immaculate, cleaning public areas and preparing meeting and event spaces for the next day. You will be assisting guests with their luggage, dealing with inquiries and carrying out nightly Health and Safety audits. You will be organised and an excellent communicator. Experience in a similar role is beneficial and experience of night shift work is essential.

Responsibilities

• Welcome guests in a friendly and helpful manner and support the Food & Beverage department during the night
• Keep public areas immaculate and prepare meeting and event spaces for the next day
• Assist guests with luggage and respond to inquiries
• Carry out nightly Health and Safety audits
• Manage operations to ensure standards of the brand are maintained
• Be organised and communicate effectively with the team

Schedule and Development

We are open 7 days a week 365 days a year and need people to work a range of shifts and days, offering flexibility if required. Shift patterns and contracted hours can be discussed at interview. There is potential for career training with nationally recognized apprenticeships alongside brand training, helping you progress to Night Supervisory or Assistant Night Management roles.

Benefits and Perks

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night
• Discounted Friends and Family Room Rate with 50% off best available rate
• 35% off your bill when dining in Brasseries and Bistros
• Fully funded Apprenticeship programmes to support your career development
• High Street discounts on a range of shops, experiences, holidays and more
• Cycle to work scheme
• Healthcare Cash Plans (dental, optical, medical, etc.)
• Referral schemes up to £1500
• A decent uniform
• Wellness and Campaign Days Calendar supporting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness week, and more
• Wagestream for instant access to pay as earned
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• Support for neurological charities through The Brain Charity
• Employee Assistance Programme – free, confidential advice 24/7

Sustainability and Social Responsibility

• 100% of our electricity from renewable energy sources
• Recycling target of at least 70% of hotel waste
• Chemical-free cleaning system in bedrooms and public areas; eco-friendly cleaning in kitchens
• Volunteer to work for sustainable charities 2 days per year on full pay