Night Porter

Middletons; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A reputable hotel in Greater London is seeking a Night Porter to provide exceptional customer service while ensuring guest safety and security throughout the night. Ideal candidates will be responsible, reliable, and able to handle pressure effectively. While hotel experience is preferred, full training will be provided. The role offers a competitive salary and various employee benefits, including 28 days annual leave and career advancement opportunities.

Benefits

Competitive salary, negotiable based on experience

Access to up to 40% of wages as earned

28 days annual leave

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Life assurance

Bespoke training programmes

Supportive work environment

Qualifications

• Responsible and reliable individual for the Night Porter role.
• Hotel experience preferred but full training provided.
• Basic computer skills are advantageous.

Responsibilities

• Check in late arrivals.
• Clean property and set up meeting/conference rooms.
• Arrange newspapers and wake up calls.
• Ensure building and guests are secure.
• Set the dining area for breakfast.

Skills

Excellent communication skills

Ability to stay calm under pressure

Self-motivated

Multi-tasking ability

Job description

Job Details

We’re looking for a real night owl to be our Night Porter. As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on your own initiative.

Responsibilities

• Checking in late arrivals
• Cleaning the property and setting up meeting / conference rooms
• Arranging newspapers and wake up calls
• Ensuring the building and guests are secure
• Helping set the dining area for breakfast

Who are we looking for?

Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl.

You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision.

If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.

In return, we are offering a rewarding role with scope for career progression along with

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment