Night Porter

Hilton Edinburgh Carlton; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent hotel in Edinburgh is seeking a Night Porter to provide exceptional service during overnight hours. Responsibilities include assisting guests with luggage, handling inquiries, and maintaining safety procedures. The ideal candidate will be positive and dedicated, with a passion for customer service. This role offers a part-time contract with competitive pay and various employee benefits, including meal provisions, hotel discounts, and recognition incentives.

Benefits

Cash incentives for referrals

Meals provided during shifts

Discounted hotel stays

Free use of leisure facilities

Pension enrollment

Fully funded apprenticeships

Qualifications

• Passionate and eager to learn.
• Positive attitude and smile-inducing demeanor.
• Friendly, caring, and team-oriented.
• Ability to work evenings and weekends.
• Excellent organizational skills.

Responsibilities

• Provide night-hour assistance including luggage handling.
• Handle guest queries efficiently.
• Deliver mail and newspapers to rooms.
• Assist Night Management with protocols.
• Demonstrate excellent customer service at all times.

Skills

Customer service

Time management

Multitasking

Attention to detail

Job description

Job Ref: AM15012 Branch: Hilton Edinburgh Carlton Location: Hilton Edinburgh Carlton, Edinburgh Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Part Time Hours per week: 32 Posted date: 27/11/2025 Closing date: 27/12/2025

Klarent Hospitality are recruiting for a Night Porter

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role

• As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Assist Guests with luggage and other requests, as necessary
• Deliver guest mail, newspapers and express check out bills to rooms
• Demonstrate a high level of customer service at all times
• Collect room service/ breakfast cards
• Assist Night Management with fire management, walks,
• Enhance fire procedures and able to react, in case of an emergency
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate current knowledge of hotel products, service s, pricing and policies, as well as knowledge of the local area
• Assist and support other departments, as necessary

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team and has the ability to work on your own
• Ambitious and hard working
• Excellent standards and able to follow the Company’s Brand Standards
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Ability to work evening, and weekends
• Able to deliver exceptional customer experiences all the time
• Is the Night Porter role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Overlooking the Royal Mile, this modern hotel in an imposing Victorian building is a 3-minute walk from Edinburgh Waverley train station and a 9-minute walk from Edinburgh Castle. Contemporary rooms come with work stations, TVs, minifridges and free WiFi. Some have views over Arthur's Seat. There’s a grill restaurant, as well as a chic bar. Other amenities include a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.