Customer Service Advisor

Student Roost; Greater London; On-site; GBP 18,000; Full time

Job summary

A student accommodation provider is seeking a Night Owl in Southampton to be the main contact for residents during the night shift. You will support students with queries, organise events, and handle maintenance issues. Ideal candidates are friendly and organised, appreciate the importance of excellent customer service, and have a passion for creating a welcoming environment. This role requires enthusiasm and a willingness to learn. A Fixed term of 6 months with an average of 24 hours per week is offered.

Qualifications

• No prior property experience required; enthusiasm and willingness to learn are essential.
• Confident in handling enquiries and resolving issues.
• Strong communication skills and ability to stay calm in complex situations.

Responsibilities

• Be the first point of contact for residents during night shift.
• Organise onsite events and conduct late night room viewings.
• Handle maintenance issues and assist residents with queries.

Skills

People Person

Exceptional resident experience

Team player

Tech savvy

Organised and detail-oriented

Resilient

Solutions orientated

Tools

MS Office

Job description

Night Owl

Location: Vincent Place, Southampton

Salary: £17,409.60 per annum

Hours: Average of 24 hours per week, working 2 shifts per week between 8pm to 8am.

Term: Fixed term for 6 months

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. , you will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. You’re an important part of our residents’ stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

Why Join Student Roost

• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team ExperienceMore Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For:

We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail‑oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm whilst dealing with complex welfare or anti‑social behaviour issues
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.