Night Operations Lead — Hotel Front Office

Crowne Plaza London Ealing; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A modern hotel in West London is seeking a Night Manager to oversee operations in the Front Office. You will ensure guests receive exceptional service by conducting audits, coordinating team activities, and upholding hygiene standards. This position offers an opportunity for growth in a bustling environment with various benefits including reduced hotel rates, free meals, and outstanding training opportunities. Ideal candidates will have a strong commitment to service excellence and the ability to work night shifts.

Benefits

Reduced hotel room rates

Free meals and refreshments

Incremental holiday entitlement

Employee recognition schemes

Excellent training and development opportunities

Uniform and dry cleaning

Qualifications

• Experience in a hotel or hospitality environment.
• Ability to work night shifts and handle varying duties.
• Strong communication skills with a focus on guest service.

Responsibilities

• Coordinate activities of employees ensuring standards are met.
• Prepare conference and banqueting rooms as per standards.
• Conduct night audits and resolve discrepancies.
• Ensure food and drink service meets hygiene regulations.

Skills

Customer service focus

Team leadership

Attention to detail

Job description

A modern hotel in West London is seeking a Night Manager to oversee operations in the Front Office. You will ensure guests receive exceptional service by conducting audits, coordinating team activities, and upholding hygiene standards. This position offers an opportunity for growth in a bustling environment with various benefits including reduced hotel rates, free meals, and outstanding training opportunities. Ideal candidates will have a strong commitment to service excellence and the ability to work night shifts.