Night Operations Lead — Front Office & Guest Care

The Imperial Hotel Blackpool; Lancashire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hotel in Lancashire is seeking an Assistant Night Manager to oversee night operations including guest check-ins, audits, and staff supervision. The ideal candidate will possess strong leadership skills, experience with Opera PMS, and a friendly demeanor for guest interactions. This role involves ensuring high customer satisfaction and maintaining security during night shifts. Candidates must thrive in late-night environments and demonstrate reliability under pressure.

Benefits

Discounted hotel room rates

Additional day off for birthday

Enhanced maternity leave

Flexible working arrangements

Life insurance

Employee assistance program

Social events and activities

Free meals on duty

Qualifications

• Comfortable working late hours.
• Good with numbers, especially for audits and reports.
• Strong decision-making skills during night operations.

Responsibilities

• Oversee front office operations during the night.
• Handle guest check-ins and check-outs.
• Conduct nightly audits and manage financial transactions.
• Ensure guest satisfaction and safety.

Skills

Friendly and welcoming disposition

Detail-oriented

Leadership abilities

Proficient with Opera PMS

Calm under pressure

Tools

Opera Property Management System

Job description

A hotel in Lancashire is seeking an Assistant Night Manager to oversee night operations including guest check-ins, audits, and staff supervision. The ideal candidate will possess strong leadership skills, experience with Opera PMS, and a friendly demeanor for guest interactions. This role involves ensuring high customer satisfaction and maintaining security during night shifts. Candidates must thrive in late-night environments and demonstrate reliability under pressure.