Night Operational Support Officer (OSO)

Sodexo; Manchester; On-site; GBP 27,000 - 29,000; Full time

Job summary

A global leader in quality-of-life services seeks an Operational Support Officer Nights to join their team at HMP Forest Bank. Responsibilities include managing visitors, monitoring security, and supporting operational teams. Ideal candidates should possess a proactive approach to safety and professionalism. Full training is provided, with opportunities for career advancement within the company. Join an inclusive workplace that values diversity.

Benefits

Career progression opportunities

Uniform and name badge provided

24/7 employee assistance programme

Discounts to over 1,900 brands

Gym discount

Qualifications

• No prior prison experience needed.
• Positive attitude and discretion required.
• Teamwork skills essential.

Responsibilities

• Welcoming visitors and managing official guests.
• Monitoring security systems and conducting checks.
• Supporting operational teams across various areas.
• Escorting contractors to ensure compliance.
• Managing stock and uniform distribution.
• Responding to incidents during night shifts.

Skills

Proactive approach to safety

Ability to work independently

Professionalism

Strong initiative

Job description

Join us as an Operational Support Officer Nights (OSO)

Location: HMP Forest Bank
Salary:£27,757.20 rising to £28,809.26 after 1 year
Full-time | Mon-Fri

Are you reliable, professional, and ready to make a difference? We've got the Perfect role for you at Sodexo! Join our team at HMP Forest Bank as an Operational Support Officer Nights (OSO).

Whether you're supporting day-to-day operations, working night shifts, managing stores, or escorting contractors, your role will be essential in maintaining a safe, secure, and respectful environment.

What You'll Be Doing

As an OSO, you'll be the face of professionalism and safety. Your responsibilities may include:

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

What's in It for You?

• Full training and development (No prior prison experience needed)
• Uniform and name badge provided
• Career progression opportunities within Sodexo
• A supportive, inclusive, and respectful workplace culture

What We're Looking For

• A proactive approach to safety, equality, and inclusion
• Ability to work independently and as part of a team
• Professionalism, discretion, and a positive attitude
• Strong initiative and motivation

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.

In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

Sodexo is a global leader in quality-of-life services, operating in over 50 countries. At HMP Forest Bank, we deliver integrated facilities management and custodial services with a focus on safety, rehabilitation, and respect.

We're an inclusive workplace, where everyone is welcome, everyone can be natural, and everyone can be the best versions of themselves.

We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Join a team that's committed to making a real difference in people's lives.