Night Network Technician — Water Mains & Service (Van + Fuel Card)

Thames Water; Highworth; On-site; GBP 35,000; Full time

Job summary

A leading water utility company in England is seeking a Network Service Technician to maintain the clean water network and address customer issues. This field-based role requires strong customer service skills, technical problem-solving abilities, and a valid UK driving license. You will be responsible for operating water mains, resolving queries, and ensuring health and safety compliance. The role offers a salary of £35,000 plus benefits including a van, pension scheme, and ample annual leave.

Benefits

Salary of £35,000 per annum

Van and fuel card

Annual leave of 24 days

Performance-related pay

Generous pension scheme

Enhanced maternity and paternity leave

Health and wellbeing benefits

Qualifications

• Strong customer service experience in a dynamic environment.
• Full UK driving license is essential.
• Experience in plumbing, water mains, or leakage is advantageous.
• IT literacy and good time management required.
• Positive attitude and a can-do approach needed.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

Skills

Customer service experience

Technical problem-solving

Plumbing experience

IT literacy

Time management

Job description

A leading water utility company in England is seeking a Network Service Technician to maintain the clean water network and address customer issues. This field-based role requires strong customer service skills, technical problem-solving abilities, and a valid UK driving license. You will be responsible for operating water mains, resolving queries, and ensuring health and safety compliance. The role offers a salary of £35,000 plus benefits including a van, pension scheme, and ample annual leave.