Night Manager - Front Office - Jumeirah Carlton Tower

Jumeirah Carlton Tower; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking a dedicated team member for night shift responsibilities, ensuring guest privacy, handling emergencies, and financial reporting. Ideal candidates will thrive in a supportive work environment with a commitment to professional growth and excellent benefits, including competitive salary and career development opportunities.

Benefits

Supportive and inclusive work environment

Learning & Development programmes

Colleague discounts

Healthcare and insurance benefits

Competitive salary

Extra holiday for significant Birthdays

Dry cleaning of uniform

Meals on duty

Qualifications

• Ability to handle emergency procedures.
• Experience with financial balancing and reporting.
• Professional visitor handling during the night shift.

Responsibilities

• Mediate with the Night Auditor to ensure accurate financial details.
• Record incidents and complete the Duty Manager's logbook.
• Check completeness of registration cards.

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury.

The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About you:

• Be fully aware of and able to handle emergency procedures as defined in the Emergency Evacuation Operations Plan.


• Mediate with the Night Auditor to balance the day's revenues, ensure accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back-up reports before the system closes for the day.


• Handle visitors professionally during the night shift in coordination with security, ensuring the privacy and security of all guests.


• Record major incidents and important information in the Duty Manager’s logbook and ensure the timely and correct completion of the CID report.


• Check updated registration cards for completeness and sufficient payment guarantees and ensure proper handling of guest traces and visitor IDs.

About the Benefits:

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment


• Access to Learning & Development programmes and clear career pathways


• Opportunities for internal mobility within our global network


• Colleague discounts on food, beverage, and hotel stays worldwide


• Health care and insurance benefits


• Competitive salary + excellent service charge


• Extra holiday for significant Birthdays (21.30.40. etc.)


• Jumeirah perks website access – discount


• Dry cleaning of uniform or Business attire


• Meals on duty