Night Manager

Cairn Group; Tees Valley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK hospitality company in Tees Valley is seeking a Night Manager to oversee front-of-house operations during the night shift. In this role, you will ensure a smooth and secure experience for guests, manage check-ins, handle inquiries, and perform cash handling duties. Ideal candidates will possess prior hotel experience, strong leadership skills, and the ability to manage emergencies effectively. Competitive benefits and opportunities for career growth are offered.

Benefits

Real-time pay tracking

Discounted stays at venues

Food and drink discounts

Spa discounts

Retail and entertainment discounts

Career development support

Monthly awards for team members

Long-service awards

Refer a friend bonus

24/7 Employee Assistance Programme

Bereavement Leave

Pension Scheme

Year-round incentives

Qualifications

• Leader during quiet hours, maintaining calm and control.
• Confident in taking ownership of guest service overnight.
• Ability to support team and facilitate communication.
• Handling unexpected situations calmly.
• Professional in appearance and demeanor.
• Organized in task management and report completion.
• Prior hotel experience preferred.

Responsibilities

• Oversee front-of-house operations during the night shift.
• Handle guest check-ins and reservation changes.
• Ensure all guest queries are resolved professionally.
• Perform regular security checks and basic cleaning duties.
• Manage cash handling and card transactions.
• Prepare for morning team handover.

Skills

Leadership during quiet hours

Guest service ownership

Team communication

Crisis management

Professional presentation

Task management

Experience in hotel operations

Tools

Opera

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, you’re proud of.

About the Role

As a Night Manager at Cairn Group, you’ll be the overnight leader responsible for maintaining a smooth, secure, and welcoming experience for our guests. You’ll oversee front‑of‑house operations during the night shift—checking in guests, handling reservation changes, and ensuring all guest queries are resolved with professionalism and care. You’ll also carry out regular security checks, manage basic cleaning and laundry duties, and oversee the setup of meeting and event spaces to the required standard. This hands‑on role includes cash handling, card transactions, reconciliation, and preparing for the day ahead—ensuring a full and accurate handover to the morning team.

About You

• A Hospitality Hero – You lead by example during quiet hours, keeping the hotel calm, welcoming, and in control.
• A Service Superstar – You’re confident, dependable, and ready to take ownership of guest service overnight.
• A Team Player – You support your team and ensure smooth communication across shifts.
• Cool Under Pressure – You handle unexpected situations and emergencies with calm and confidence.
• A Polished Professional – You present yourself with clarity and care, representing the venue overnight.
• Proactive & Organised – You manage tasks independently, balancing priorities and completing all necessary reports.
• Experienced – You’ve worked in hotels before, ideally with knowledge of Opera, and are confident handling transactions and guest requests.

About Us

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest‑focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits

• Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real‑time.
• Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well‑earned break.
• Delicious Discounts: Indulge a little with discounts on food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
• Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank‑you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
• Pension Scheme: Plan for your future with your pension plan, designed to help you build long‑term security.
• Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!