Night Manager

The Bedford Hotel; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A new boutique hotel in Belfast seeks a Night Manager to oversee overnight operations and ensure a high level of guest service. Responsibilities include managing the night team, conducting security checks, handling cash transactions, and assisting with food and beverage services as necessary. Ideal candidates will have hotel management experience, strong leadership capabilities, and excellent customer service skills. This role offers a competitive salary, comprehensive training, and opportunities for career growth within a supportive work environment.

Benefits

Competitive salary

Training and development programme

Career progression opportunities

Employee-centric culture

Recognition and rewards

Work-life balance initiatives

Qualifications

• Experience in hotel management or a supervisory night role.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Oversee night operations and ensure smooth team transitions.
• Lead and support the Night Team, maintaining morale.
• Handle guest check-ins, check-outs, and late-night issues.

Skills

Leadership skills

Customer service

Problem-solving

Communication skills

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

This is your opportunity to play a pivotal role in one of Belfast's most anticipated boutique hotel openings.

Who are we

Opening early 2026, The Bedford Hotel Belfast will be a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining rooms, The Bedford Hotel Belfast will set new standards for hospitality in Northern Ireland.

Role Responsibilities

As Night Manager, you'll take charge of the hotel's overnight operations, ensuring that guests receive exceptional service and that the hotel remains secure and efficiently run.

Your responsibilities

• Overseeing all night operations, ensuring smooth handover between day and night teams.
• Leading and supporting the Night Team, maintaining morale and efficiency throughout the shift.
• Providing a warm and professional welcome to all guests, handling check-ins, check-outs, and any late-night enquiries or issues.
• Ensuring the safety and security of guests, staff, and property through regular checks and adherence to company procedures.
• Managing cash handling, night audit procedures, and accurate recording of financial transactions.
• Conducting daily security and fire safety checks, ensuring compliance with all H&S regulations.
• Coordinating with departments to ensure the hotel is ready for the next day's operations.
• Handling any incidents or emergencies calmly and efficiently, following company policy.
• Supporting food and beverage service overnight where necessary.

Key Requirements

• Previous experience in hotel management or a supervisory night role within the hospitality industry.
• Strong leadership and communication skills, with the ability to motivate and support a small team.
• Excellent customer service and problem-solving abilities, always maintaining professionalism.
• Good understanding of hotel systems and night audit procedures (PMS experience preferred).
• Ability to work independently, showing initiative and reliability.
• Flexibility to work night shifts across weekdays and weekends.

What We Offer

At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programme.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us

Be part of something special: Join the opening team of Belfast's newest boutique hotel.

Innovate and inspire: Work in an environment that encourages new ideas and continuous improvement.

Grow your career: Benefit from professional development opportunities designed to help you thrive.

Ready to Elevate Your Career

Apply now to join The Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.