Night Guest Services Specialist

Carlisle Station Hotel, Sure Collection By Best Western; Carlisle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Carlisle is seeking a Night Team Member to ensure smooth operations during the night shift. Responsibilities include managing guest requests, maintaining security, and assisting hotel staff. The ideal candidate will have experience in the hospitality industry, excellent customer service skills, and a calm demeanor in high-pressure situations. Benefits include employee discounts and support for well-being.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

Free parking

Well-being support

Qualifications

• Previous experience working in a hotel or similar environment.
• A good understanding of safety and security procedures.
• Flexible approach to work, with ability to work evenings and weekends if required.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain security and safety procedures throughout the night.
• Perform regular security checks to keep hotel safe.
• Assist with maintenance and housekeeping tasks as needed.

Skills

Excellent customer service skills

Strong communication skills

Interpersonal skills

Attention to detail

Ability to remain calm under pressure

Job description

A leading hotel in Carlisle is seeking a Night Team Member to ensure smooth operations during the night shift. Responsibilities include managing guest requests, maintaining security, and assisting hotel staff. The ideal candidate will have experience in the hospitality industry, excellent customer service skills, and a calm demeanor in high-pressure situations. Benefits include employee discounts and support for well-being.