Night Guest Services Specialist

LGH Hotel Management Ltd; Basildon; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hotel management company in Basildon is seeking a Night Team Member to ensure smooth operations during the night shift. Responsibilities include managing guest requests, maintaining security and safety, and providing support to hotel staff. The ideal candidate will have excellent customer service skills and experience in a hotel environment. This is an excellent opportunity for those looking to advance their career in hospitality with a competitive compensation package and employee benefits.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Previous experience in a hotel or similar environment, preferably in a night team member role.
• Ability to work evenings and weekends as required.
• Attention to detail with good organizational skills.

Responsibilities

• Ensure smooth hotel operations during the night shift.
• Manage guest requests and provide exceptional guest services.
• Maintain safety and security procedures.

Skills

Customer service skills

Strong communication

Interpersonal skills

Organizational skills

Calm under pressure

Job description

A leading hotel management company in Basildon is seeking a Night Team Member to ensure smooth operations during the night shift. Responsibilities include managing guest requests, maintaining security and safety, and providing support to hotel staff. The ideal candidate will have excellent customer service skills and experience in a hotel environment. This is an excellent opportunity for those looking to advance their career in hospitality with a competitive compensation package and employee benefits.