Night Front Desk Receptionist — Guaranteed Hours & Perks

IHG Hotels & Resorts; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel group is seeking a dynamic Front Office Nights Receptionist in Manchester. The role involves checking in guests, handling requests, ensuring safety, and completing various tasks. The successful candidate will have excellent problem-solving and customer service skills, with preferred experience in a hotel reception environment. This full-time position offers a competitive salary, growth opportunities, and various benefits including discounted stays and well-being support. Legal eligibility to work in the UK is required.

Benefits

Competitive salary

Paid overtime

Free meal on shift

Generous maternity/paternity pay

Training and development opportunities

Worldwide discounted room rates

Qualifications

• Experience in a Nights Reception or Reception role within a hotel environment is preferable.
• High attention to detail and understanding of health & safety procedures would be a bonus.

Responsibilities

• Check in late-arrival guests and check out early-departure guests.
• Deal with ad-hoc guest requests throughout the night.
• Ensure the safety of our guests and colleagues.
• Complete various tasks throughout the night, including report running.

Skills

Problem-solving skills

Attention to detail

Customer service orientation

Tools

Opera

Job description

A leading hotel group is seeking a dynamic Front Office Nights Receptionist in Manchester. The role involves checking in guests, handling requests, ensuring safety, and completing various tasks. The successful candidate will have excellent problem-solving and customer service skills, with preferred experience in a hotel reception environment. This full-time position offers a competitive salary, growth opportunities, and various benefits including discounted stays and well-being support. Legal eligibility to work in the UK is required.