Night Duty Manager

Dakota Manchester; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel brand in Manchester seeks a Night Duty Manager to oversee the night team and ensure hotel operations during night hours. You will manage reception duties, ensure compliance with laws, and maintain guest safety. The ideal candidate has experience in a similar role within the hotel industry and demonstrates strong leadership skills. The position offers a supportive work environment with various employee benefits, including discounts, mental health support, and professional development opportunities.

Benefits

Special discounts on stays and dining

Employee Assistance Program

Meals on duty

Bonuses for referrals

Training opportunities

Qualifications

• Minimum of one year experience as Duty Manager/Fire Warden in a hotel environment.
• Minimum of 2 years' experience in the hotel industry.
• Physically active, with ability to work at pace.

Responsibilities

• Support leadership of the nights team and manage night shifts.
• Perform Reception duties and ensure Night Audit processes.
• Conduct property walks and oversee Nights Porters' tasks.

Skills

Team leadership

Customer service

Proactive problem solving

Attention to detail

Communication skills

Tools

Opera

Shiji

Job description

Dakota Hotel based in Manchester City Centre has an exciting vacancy for the role of Night Duty Manager. This role carries the responsibility of overseeing the nights team and ensuring the smooth running of the hotel during night hours and the implementation of night time procedures, as well as ensuring the safety of our guests.

Dakota is a growing UK-based lifestyle brand known for stylish hotels and upscale bars.

Responsibilities

• Reporting directly to the Senior Night Manager, you will support the leadership of the nights team as delegated. For two‑four nights per week, you will be the senior on duty and in charge of the night shift.
• Responsible for carrying out Reception duties checking guests in and out, supporting the Bar where required, ensuring the correct running of the Night Audit, banking, and completion of the Nights Cleaning Checklist.
• Knowledge of alcohol licensing and taking charge of the night shift during these hours ensuring we are adhering to legislation laws, keeping the premises and our guests safe and secure, with the ability to deescalate any security matters.
• During the night shift, be proactive in dividing time between managing the Reception Desk, vigilantly carrying out property walks, and overseeing the tasks being completed by the Nights Porters.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

Qualifications

• A minimum of one year experience working as Duty Manager/Fire Warden in charge of running the nights shift for a hotel nights environment and one year experience at supervisor level or above.
• A minimum of 2 years' experience working in a hotel environment.
• Be computer literate, with experience using a property management system such as Opera or Shiji with the ability to learn; however full training will be given.
• Be able to be physically active in your role, standing for much of your shift and working at pace.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.

Benefits

• Special discounts on stays and dining at any Dakota.
• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
• Support from our in‑house Mental Health Champions.
• Additional holiday day on the first anniversary of your employment.
• Family‑friendly flexible working options.
• Meals on duty and uniforming.
• Bonuses for recommending a friend to join our team and for being mentioned on Trip Advisor.
• Accredited, certified compliance training given on employment.
• Access to a suite of external, certified resources via our Learning Management System.
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
• Opportunities to undertake both internal and external training courses, including potential for in‑house Apprenticeships.