Night Concierge

Search Consultancy; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Night Concierge to deliver outstanding front-of-house service in South West London. The role requires strong customer service skills, attention to detail, and the ability to maintain a safe environment. Candidates should have a valid UK driving licence and a commitment to health and safety. Join us in creating a welcoming atmosphere for both residents and visitors.

Qualifications

• Strong attention to detail and commitment to health and safety.
• Team player with excellent communication and problem-solving skills.

Responsibilities

• Deliver exceptional customer service in person, by telephone, and via email.
• Respond to complaints and concerns professionally.
• Maintain the cleanliness and safety of external areas.
• Operate and manage amenities.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving skills

Job description

Overview

Job Title: Night Concierge

Location: South West London

Reports to: Residents Manager / Operations Team

Provide excellent front-of-house service, ensuring a safe, welcoming, and efficiently managed environment for residents and visitors. Support asset, risk, and contract management routines.

Key Responsibilities

• Deliver exceptional customer service in person, by telephone, and via email.
• Respond to complaints and concerns professionally, escalating where necessary.
• Maintain the cleanliness and safety of external areas.
• Operate and manage amenities, including coffee and beverage facilities.
• Assist with mobilisation, risk management, and contract administration.
• Hold a valid UK driving licence (Category B) for equipment operation.

Skills & Qualities

• Meticulous, dedicated, innovative, and supportive.
• Strong attention to detail and commitment to health and safety.
• Team player with excellent communication and problem-solving skills.

Other Responsibilities

• Support financial management and budget awareness.
• Ensure compliance with all company policies and data protection regulations.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.