Night Concierge

FPMR Ltd; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury property management firm is seeking an experienced Night Concierge for a premier development in North West London. The role entails delivering exceptional customer service, managing resident interactions, and ensuring security and safety protocols are followed. Candidates should have a background in high-end hospitality, immaculate presentation, and strong communication skills. This is a full-time position with a shift pattern of 4 on 4 off, 7pm - 7am.

Qualifications

• Experience in Residential or 5* Hotels.
• Strong written and verbal communication skills in English.
• Immaculate presentation.

Responsibilities

• Deliver excellent customer service to all residents.
• Greet residents professionally and courteously.
• Maintain a secure and safe environment for all residents.

Skills

Customer service

Communication skills

Timekeeping

Presentation

Job description

Overview

Our client is currently seeking an experienced Night concierge to join the team at a luxury development in North West London.

Shift pattern: 4 on 4 off, 7pm - 7am

Responsibilities

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate residents' needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers, and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager promptly.
• Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.
• Assist with Move In's/Move Out's.
• Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.

Requirements

• Experience in Residential or 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.