Night Auditor (Night Crew Member) - MOXY Glasgow Merchant City

Hotel Co 51; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular hotel chain in Glasgow is seeking a friendly and energetic Night Crew Member to provide first-class service. The role involves delivering exceptional customer service, being the first point of contact for guests, and effectively handling requests. Ideal candidates will have experience in the service industry and be flexible to work night shifts. Competitive pay of £13.02 per hour and various employee benefits are offered, including training, health plans, and discounted rates at hotels worldwide.

Benefits

Training and development opportunities

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Enhanced maternity/paternity/adoption pay

Pension scheme

Twenty-eight holidays (max thirty-three)

Qualifications

• Experience within the service industry is preferred.
• Good knowledge of hotel facilities and services offered.
• Knowledge of Food Safety & Licensing laws is beneficial.

Responsibilities

• Deliver top-quality customer service to guests.
• Serve as the first point of contact for guests.
• Handle internal and external calls professionally.
• Address general guest requests effectively.

Skills

Customer service skills

Teamwork

Flexibility

Tools

Hotel systems (Opera, Micros)

Job description

This position is based on a full time contract.

Gross Salary: £13,02 per hour.

We are looking for a friendly, passionate and energetic Night Crew Member to join the team at the Moxy.

As Night Crew Member you’ll be on the front line, delivering a first-class service.

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of a great team.

What We Will Offer You

• Training and development opportunities
• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

Your Responsibilities

• Top quality customer service
• Working as part of a great team
• First point of contact for our guests
• Answering internal & external calls
• Good knowledge of the hotel facilities and services we offer
• Dealing with general guest requests
• Available to work when the team and customer needs you
• You are flexible with working nights shifts

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel and travel industry
• a personality assessment can be part of the recruitment process