Night Auditor - MOXY Southampton

Hotel Co 51; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality company located in Southampton is looking for a passionate Night Auditor to provide exceptional customer service. In this full-time role, you'll be the front line for our guests, offering assistance and answering inquiries. Experience in the service industry and knowledge of hotel systems such as Opera are favorable. The company offers competitive pay, training opportunities, and employee benefits including a health cash plan and discounted hotel rates.

Benefits

Training and development opportunities

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

28-33 holidays annually

Qualifications

• Experience within the service industry.
• Good knowledge of hotel facilities and services.
• Understanding Food Safety & Licensing laws.

Responsibilities

• Deliver top-quality customer service.
• Act as the first point of contact for guests.
• Answer internal and external calls.
• Handle general guest requests.
• Work flexible night shifts.

Skills

Customer service

Teamwork

Flexibility

Knowledge of hotel systems (Opera/Micros)

Job description

Night Auditor (Night Crew Member) - MOXY Southampton

This position is based on a full time contract.

Gross Salary: £13.53 per hour

We are looking for a friendly, passionate and energetic Night Crew Member to join the team at the Moxy.

As Night Crew Member you’ll be on the front line, delivering a first-class service.

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of a great team.

What We Will Offer You

• Training and development opportunities
• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

Your Responsibilities

• Top quality customer service
• Working as part of a great team
• First point of contact for our guests
• Answering internal & external calls
• Good knowledge of the hotel facilities and services we offer
• Dealing with general guest requestsAvailable to work when the team and customer needs you
• You are flexible with working nights shifts

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel and travel industry
• a personality assessment can be part of the recruitment process*