Night Auditor & Guest Experience Lead

AccorHotel; Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A reputable hotel chain in Birmingham is seeking a Night Auditor to join their team. In this role, you will welcome guests and ensure their satisfaction by providing high-quality services throughout the night. The ideal candidate has previous experience in hotel roles and possesses strong IT skills, along with the ability to work both independently and collaboratively. This position is flexible, accommodating the needs of the hotel and its guests.

Qualifications

• Previous experience working as a Night Auditor.
• Previous experience working in a similar role.
• Ability to work independently and as part of a team.
• Good IT skills.

Responsibilities

• Welcome all guests and take care of them from arrival through to departure.
• Contribute to guest satisfaction by providing high quality services.
• Ensure a smooth and secure environment for guests during the night.

Skills

Customer Service

Hotel Experience

Hospitality Experience

Guest Relations Experience

Math

Windows

Facilities Management

Night Audit

Front Desk

Guest Services

Phone Etiquette

Word Processing

Job description

A reputable hotel chain in Birmingham is seeking a Night Auditor to join their team. In this role, you will welcome guests and ensure their satisfaction by providing high-quality services throughout the night. The ideal candidate has previous experience in hotel roles and possesses strong IT skills, along with the ability to work both independently and collaboratively. This position is flexible, accommodating the needs of the hotel and its guests.